Associate Audiovisual Technician
About The Position
Provides on-site user support for videoconference rooms, systems, and solutions. This position requires an understanding of videoconferencing methods and technologies, along with a strong emphasis on customer service. Essential Job Functions: Assist with the set-up, operation, and maintenance of audio and video equipment for various meetings, events, or presentations, ensuring technical quality and seamless execution. Operate videoconferences from Control Room using PTZ controls along with audio and video switching technologies. Interface with users at all levels of the organization to ensure a pleasant experience while using videoconferencing systems and technologies. Provide “white glove” in-person support for high-level meetings or events. Provide prompt response to user issues and inquiries. Provide end-user training for videoconference etiquette and interfaces. Support diagnoses and resolution of technical issues related to audio and video equipment, including but not limited to microphones, cameras, switchers, and lighting. Support the conduction of tests and checks to ensure audio and video quality meet industry standards and project specifications. Support the performance of daily testing of videoconferencing systems and document results. Promptly and proactively identify and document any technical issues that arise using tools such as Jira, then track all issues through to resolution. Coordinate the troubleshooting, repair, and/or replacement of malfunctioning or faulty audiovisual equipment, working with support partners when necessary. Support audiovisual integrators and other vendors as required to ensure completion of work scope and satisfactory work product. Assist with performing software and firmware updates afterhours when required. Demonstration of FINRA’s values. .Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity. Other Responsibilities: Assist with technology/network infrastructure tasks such as installing network switch gear and patch cables as needed. Assist Voice Services team by performing tasks such as deploying telephones as needed.
Requirements
- High school degree or General Education Diploma (GED), plus two years of audiovisual technologies experience in a customer-facing environment, or equivalent combination of education and experience.
- Experience with industry standard audiovisual/videoconferencing technologies, such as Zoom Management Dashboard and Neat Pulse.
- Basic understanding of individual audiovisual systems and technologies, and how they interoperate to comprise a functioning videoconference system.
- Ability to understand blueprints, schematics, and signal flow diagrams.
- Excellent customer service skills.
- Ability to adapt and learn new technologies.
Nice To Haves
- Bachelor’s degree in ____ preferred.
Responsibilities
- Assist with the set-up, operation, and maintenance of audio and video equipment for various meetings, events, or presentations, ensuring technical quality and seamless execution.
- Operate videoconferences from Control Room using PTZ controls along with audio and video switching technologies.
- Interface with users at all levels of the organization to ensure a pleasant experience while using videoconferencing systems and technologies.
- Provide “white glove” in-person support for high-level meetings or events.
- Provide prompt response to user issues and inquiries.
- Provide end-user training for videoconference etiquette and interfaces.
- Support diagnoses and resolution of technical issues related to audio and video equipment, including but not limited to microphones, cameras, switchers, and lighting.
- Support the conduction of tests and checks to ensure audio and video quality meet industry standards and project specifications.
- Support the performance of daily testing of videoconferencing systems and document results.
- Promptly and proactively identify and document any technical issues that arise using tools such as Jira, then track all issues through to resolution.
- Coordinate the troubleshooting, repair, and/or replacement of malfunctioning or faulty audiovisual equipment, working with support partners when necessary.
- Support audiovisual integrators and other vendors as required to ensure completion of work scope and satisfactory work product.
- Assist with performing software and firmware updates afterhours when required.
- Demonstration of FINRA’s values.
- Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.
- Assist with technology/network infrastructure tasks such as installing network switch gear and patch cables as needed.
- Assist Voice Services team by performing tasks such as deploying telephones as needed.
Benefits
- health, dental and vision insurance
- basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal.
- immediate participation and vesting in a 401(k) plan with company match
- eligibility for participation in an additional FINRA-funded retirement contribution
- tuition reimbursement
- commuter benefits
- adoption assistance
- backup family care
- surrogacy benefits
- employee assistance
- wellness programs
- 15 days of paid time off
- 5 personal days
- 9 sick days
- two volunteer service days
- military leave
- jury duty leave
- bereavement leave
- voting and election official leave for federal, state or local primary and general elections
- care of a family member leave (available after 90 days of employment)
- childbirth and parental leave (available after 90 days of employment)
- nine paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
