Associate Asset Manager

Thermo Fisher Scientific • Waltham, MA

1d • Onsite

About The Position

As part of Thermo Fisher Scientific, the Associate Asset Manager supports Asset Management Services (AMS) at a customer laboratory. The role serves as a liaison among laboratory personnel, service vendors, and the Unity Lab Services (ULS) team to support reliable laboratory operations and customer service. This is an on-site position at a customer site in Waltham, Massachusetts, five days per week, with an 8:00 AM start time. The standard schedule is Monday through Friday. The work environment includes a laboratory and office setting and requires adherence to Good Manufacturing Practices (GMP) and safety standards. Some personal protective equipment (PPE), such as safety glasses, gowns, gloves, lab coats, and ear plugs, is required.

The Associate Asset Manager monitors and administers the In-Sight temperature monitoring system, reviews alarms and equipment trends, troubleshoots monitoring issues, and coordinates corrective actions and escalations. The role provides end-user education, coordinates vendor access and escort coverage, supports asset data quality and lifecycle activities, and assists with annual physical inventory and asset verification. The position also supports customer requests, program initiatives, continuous improvement, and site compliance requirements. The employee serves as an on-call responder for the Laboratory Emergency Response Team (LERT) up to two times per month.

The position requires an associate’s degree or equivalent and at least four years of experience in laboratory operations and customer support. The hourly pay range is $24.20–$34.56, and the position may be eligible for a variable annual bonus. Thermo Fisher Scientific offers medical, dental, and vision plans; health incentive programs; employee assistance and family support programs; commuter benefits; tuition reimbursement; paid time off and holidays; paid parental leave; insurance and disability coverage; a 401(k) retirement plan; and an employee stock purchase plan.

Requirements

• Associate’s degree or equivalent required.
• At least 4 years of experience in laboratory operations and customer support.
• Experience with inventory management and asset tracking.
• Excellent customer service skills and demonstrated ability to build and maintain professional relationships.
• Strong written and verbal communication skills for interacting with engineers, suppliers, and internal partners.
• Demonstrated problem-solving skills and ability to work independently.
• Ability to prioritize tasks and meet deadlines effectively.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Dedication to Thermo Fisher Scientific values: Integrity, Intensity, Innovation, and Involvement.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to pass a comprehensive background check and drug screen.
• Physical ability to perform essential job functions, including walking, lifting up to 40 pounds, and standing for extended periods.
• Willingness to wear required PPE, such as lab coats and safety glasses, as needed.

Nice To Haves

• Bachelor’s degree in a related field.
• Experience with laboratory equipment and computerized instrumentation.
• Knowledge of regulatory compliance and quality systems, including GMP and GLP.
• Proficiency with a CMMS (Computerized Maintenance Management System) and related data management software.

Responsibilities

• Monitor the In-Sight system throughout the business day, review unacknowledged alarms, and complete end-of-day alarm reviews.
• Review equipment trends and monitoring reports, identify potential performance concerns or equipment degradation, and coordinate follow-up before failures occur.
• Monitor temperature monitoring system health and identify offline motes, sensor issues, communication failures, and other monitoring concerns.
• Troubleshoot monitoring issues and coordinate corrective actions, including submitting work orders when appropriate.
• Administer the In-Sight monitoring system, including installing, configuring, relocating, and decommissioning motes; maintaining device inventory; assigning devices to equipment; and supporting user access, notification lists, naming conventions, and other system information.
• Perform basic onsite troubleshooting and corrective actions, such as repositioning motes, replacing batteries, rebooting devices, and realigning door sensors; assess whether alarms relate to equipment operation, calibration, maintenance, or monitoring devices.
• Escalate issues to the appropriate service or technical support team when additional assistance is required.
• Provide end-user support and education on In-Sight use, alarm management, monitoring best practices, and applicable system processes.
• Coordinate vendor escorts in accordance with site health, safety, and environmental requirements and access procedures.
• Coordinate with laboratory personnel to arrange support during vendor service activities and provide continuous escort coverage when laboratory personnel are unavailable or alternate arrangements have not been made.
• Serve as a primary contact for general vendor questions to help minimize disruption to laboratory operations.
• Maintain accurate asset information, identify and communicate data discrepancies, support asset additions, changes, and removals, and assist with data quality and asset lifecycle activities.
• Support annual physical inventory and asset verification, including locating equipment, validating asset information, documenting discrepancies, and supporting required system updates.
• Collaborate with the ULS/AMS team on customer requests, program initiatives, continuous improvement activities, and service-level expectations.
• Maintain compliance with customer site requirements, applicable safety procedures, standard operating procedures, and Thermo Fisher Scientific policies.
• Serve as an on-call responder for the after-hours Laboratory Emergency Response Team (LERT) program up to two times per month, responding according to established site protocols.
• Perform other duties and responsibilities as assigned to support AMS, ULS, and customer operational needs.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs.
• Commuter benefits.
• Tuition reimbursement.
• At least 120 hours of paid time off (PTO).
• 10 paid holidays annually.
• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance.
• Short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employee Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
• Potential eligibility for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree