Associate Asset Manager

Thermo Fisher Scientific • Waltham, MA

3d • $24 - $35 • Onsite

About The Position

As part of Thermo Fisher Scientific, the Associate Asset Manager supports Asset Management Services (AMS) within a customer laboratory environment. The role serves as a liaison between laboratory personnel, service vendors, and the Unity Lab Services (ULS) team to support reliable laboratory operations and customer service. This is an on-site position at a customer site in Waltham, Massachusetts, working five days per week with an 8:00 AM start time.

The position monitors and administers the In-Sight temperature monitoring system, reviews alarms and equipment trends, troubleshoots monitoring issues, and coordinates appropriate follow-up. It also supports asset data quality and lifecycle activities, physical inventory and asset verification, vendor coordination, end-user education, customer requests, and compliance with site and company requirements. The role participates in the after-hours Laboratory Emergency Response Team program as an on-call responder up to two times per month.

Requirements

• Associate’s degree or equivalent required.
• At least 4 years of experience in laboratory operations and customer support.
• Experience with inventory management and asset tracking.
• Proficiency with a computerized maintenance management system (CMMS) and related data management software.
• Excellent customer service skills and ability to build and maintain professional relationships.
• Strong written and verbal communication skills for interacting with engineers, suppliers, and internal partners.
• Demonstrated problem-solving skills and ability to work independently.
• Ability to prioritize tasks and meet deadlines effectively.
• Strong expertise in Microsoft Office, including Word, Excel, and PowerPoint.
• Dedication to Thermo Fisher Scientific values: Integrity, Intensity, Innovation, and Involvement.
• Legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to pass a comprehensive background check and drug screen.
• Physical capability to perform essential job functions, including walking, lifting up to 40 pounds, and standing for extended periods.
• Willingness to wear required PPE as needed.
• Must support an on-call rotation of up to two times per month for laboratory emergencies.

Nice To Haves

• Bachelor’s degree in a related field.
• Experience with laboratory equipment and computerized instrumentation.
• Knowledge of regulatory compliance and quality systems, including GMP and GLP.

Responsibilities

• Monitor the In-Sight system during each business day, review unacknowledged alarms, and complete end-of-day alarm reviews to help reduce unnecessary after-hours, weekend, and holiday alarm activity.
• Review equipment trends and monitoring reports to identify potential performance concerns or equipment degradation, and coordinate follow-up before failures occur.
• Monitor temperature monitoring system health, identify offline motes, sensor issues, communication failures, and other concerns, troubleshoot issues, and coordinate corrective actions, including work orders when appropriate.
• Administer the In-Sight monitoring system, including installing, configuring, relocating, and decommissioning motes; maintaining device inventory; assigning devices to equipment; and supporting user access, notification lists, naming conventions, and system information.
• Perform basic onsite troubleshooting and corrective actions, such as repositioning motes, replacing batteries, rebooting devices, and realigning door sensors; assess potential causes of alarms and escalate issues as needed.
• Provide end-user support and education on In-Sight, alarm management, monitoring best practices, and applicable system processes.
• Coordinate vendor escorts in accordance with site HSE and access requirements, coordinate support with laboratory personnel, provide continuous escort coverage when required, and serve as a primary point of contact for general vendor questions.
• Support AMS asset management activities by maintaining accurate asset information, identifying and communicating discrepancies, supporting asset additions, changes, and removals, and assisting with data quality and asset lifecycle activities.
• Support annual physical inventory and asset verification by locating equipment, validating asset information, documenting discrepancies, and supporting system updates.
• Collaborate with the ULS/AMS team on customer requests, program initiatives, continuous improvement activities, and service-level expectations.
• Maintain compliance with customer site requirements, safety procedures, standard operating procedures, and Thermo Fisher Scientific policies.
• Serve as an on-call responder for the after-hours Laboratory Emergency Response Team program up to two times per month and respond to laboratory emergencies according to site protocols.
• Perform other duties and responsibilities as assigned to support AMS, ULS, and customer operational needs.

Benefits

• Variable annual bonus may be available based on company, team, and/or individual performance.
• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP), with eligible colleagues able to purchase company stock at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree