Associate Analyst - Bank Fraud Detection Operations

Ally•Lewisville, TX

2d•$47,840 - $75,000

About The Position

The Deposit Operations Associate Analyst Bank Fraud position assesses situations to identify risks and uses established procedures and approved countermeasures in daily work. The role works closely with the Fraud Manager and Operations teams to investigate and deter fraud against Ally Bank. It involves researching incidents, applying investigative methods, documenting findings clearly, and maintaining a balanced approach that protects the Ally brand and customer experience. The analyst reviews new and existing deposit accounts and related reports and notifications to identify potential fraud. The role may involve interacting with other Ally Bank departments, Risk, Compliance, Legal, other companies, and local, state, or federal authorities. The analyst executes mitigation strategies to reduce losses to the bank and its customers, supports compliance with applicable standards and procedures, assists customers affected by potential fraud, and helps prepare documentation and reports.

Requirements

High school diploma or GED equivalent.
Strong written and verbal communication skills.
Effective time management and organizational skills.
Ability to conduct research, execute investigative methods, and clearly document findings.
Ability to multitask and respond to incoming inquiries.
Ability to handle emergency or crisis situations while remaining challenge-driven and goal-oriented.
Strong Windows-based PC skills.
Minimum qualifications state 0+ years of experience.

Nice To Haves

1–2 years of Fraud Analyst experience in a bank fraud role.
1–2 years of experience in financial services.
Working knowledge of current bank fraud taxonomies.
Working knowledge of current bank fraud investigative techniques.

Responsibilities

Review new and existing Ally Bank deposit accounts, negative-balance accounts, ACH reports, Call Center Fraud notifications, and suspicious activity using available tools and reports.
Research incidents and allegations and interact with Ally Bank departments, Risk, Compliance, and Legal.
Interact as necessary with other companies and local, state, and federal authorities.
Execute countermeasures and mitigation strategies to help prevent losses to the bank and its customers.
Ensure compliance with established bank standards, policies, and procedures set by Corporate Security or other Ally Bank departments.
Provide customer service and appropriate assistance to customers affected by potential fraud.
Assist the manager with preparing reports and documentation to demonstrate adherence to policies and procedures.
Respond to incoming inquiries and ensure quality control.

Benefits

20 paid time off days at program start, 11 paid holidays, and 8 hours of yearly volunteer time off; amounts may be prorated and programs vary by employment status and management level.
401(k) retirement savings plan with matching and company contributions.
Student loan paydown and 529 education savings assistance programs.
Tuition reimbursement.
Employee stock purchase plan.
Financial learning center and financial coach access.
Medical, dental, and vision insurance options.
Employee, spouse, and child life insurance.
Short- and long-term disability insurance.
Health Savings Account with employer contributions and Healthcare FSA.
Critical illness, accident, and hospital indemnity insurance.
Total well-being program.
Adoption, surrogacy, and fertility assistance.
Paid parental and caregiver leave.
Dependent Day Care FSA, backup child and adult/elder care days, and childcare discounts.
Employee Assistance Program.
Subsidized and discounted Weight Watchers program and other employee discount programs.
Annual incentive plan; eligibility for travel allowances, relocation assistance, signing bonus, and/or equity may depend on the role.