Associate Analyst, Brokerage Operations

Fidelity•Covington, KY

About The Position

As a member of the Transfer of Assets Team, the Associate Analyst facilitates the movement of assets into Fidelity accounts by analyzing account details and resolving issues involving complex transactions. The role interacts with teams across Fidelity and the financial services industry, handling mutual fund and brokerage accounts, as well as retirement and non-retirement accounts for Retail, Correspondent, and Advisor clients. The position is part of Fidelity’s Operations and Services Group (OSG), which supports Personal Investing, Fidelity Institutional, and National Financial Services. Team members work with contra firms, including banks, insurance companies, and brokerage firms, to determine the status of incoming transfers. The team serves as the voice of the customer and focuses on completing transfers with high quality and excellence. Fidelity is transitioning to a full-time onsite working model through a phased regional and role-based rollout. Current onsite expectations vary by role and location and may evolve; this transition does not apply to fully remote roles.

Requirements

Bachelor’s degree or equivalent work experience.
Excellent interpersonal and leadership skills.
Ability to process client requests accurately and in a timely manner.
Analytical skills to resolve client issues and address complex challenges.
Ability to grow and succeed through feedback and instruction.
Strong organization and time-management skills.
Effective written and verbal communication skills.
Initiative to learn new functions and engage in interdepartmental training.
Ability to use multiple systems to analyze transactions.

Nice To Haves

Series 7 certification is preferred but not required.
Two or more years of brokerage operations or financial services experience is preferred.

Responsibilities

Process transactions efficiently and accurately.
Build relationships with teams across Fidelity to service clients, support divisional business needs, and maintain a client-first mentality.
Deliver results quickly and efficiently using effective time management.
Drive innovation through curiosity and a comprehensive understanding of business processes and challenges.
Maintain a daily workflow while developing industry knowledge and professional skills.
Analyze account details and resolve issues involving complex asset-transfer transactions.
Work with contra firms, including banks, insurance companies, and brokerage firms, to determine incoming-transfer statuses.
Use multiple systems to analyze transactions.
Communicate with business partners and customers when requests are not in good order.
Take initiative to learn new functions and participate in interdepartmental training.
Identify opportunities to develop new procedures and improve documentation processes.
Collaborate to develop an excellent work environment.