Associate Account Specialist, Manufactured Homes

ICF•Baton Rouge, LA

4d•Hybrid

About The Position

The Associate Account Specialist will support residential utility programs, working closely with the client and ICF’s implementation team, to bring energy efficiency and bill savings to their customers in Louisiana. This role provides exposure to various types of energy efficiency projects and typically involves account management, trade ally/service provider management, and other technical services for a utility energy efficiency program and its stakeholders. Responsibilities include participation requirements, innovative reporting and analysis, conducting market research, and facilitating communications and coordination across a Residential Trade Ally/Service Provider (TA) network throughout Louisiana.

Requirements

Bachelor's Degree (candidates can substitute one year of experience for each year of education)
1+ years of professional work experience; preferably in utilities, energy efficiency, construction or trades
Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check
Must have a reliable vehicle and be available for local travel up to 30% of the time within the region (mileage reimbursement provided).

Nice To Haves

Experience and knowledge of residential energy efficiency
Experience working with non-profits a plus
Experience working in or managing a trade ally/service provider network
Certified Energy Manager or BPI credentials a plus
Bilingual in Spanish and English a plus

Responsibilities

Review project submissions from participating Trade Allies to ensure required information is complete and accurate.
Perform desktop and field quality assurance reviews to validate project data and support compliance with program requirements.
Provide day-to-day support to Trade Allies and internal team members by answering questions and sharing program resources.
Assist with reports, presentations, database updates, and data tracking using Microsoft Office and industry-specific software.
Build and maintain professional relationships with Trade Allies, contractors, industry organizations, and other program stakeholders.
Attend trade shows, conferences, and industry events to support program outreach and promotion.
Stay informed on local, state, and federal energy efficiency programs and industry trends.
Assist with identifying opportunities to enhance program offerings and participant engagement.
Support additional program, administrative, and customer service activities as needed.