Associate Account Manager-1
Proctor Financial, Inc.•Troy, MI
•Onsite
About The Position
Under general direction, the Associate Account Manager is responsible for claim phone support which includes incoming and outgoing calls and assisting the Account Manager role with projects and daily tasks. The AAM must be able to communicate professionally with good phone etiquette/skills. The AAM must have good organizational and time management skills.
Requirements
- High school diploma/GED
- Exceptional telephone demeanor
- Proficient with MS Office
- Attendance/Quality/Production must meet or exceed PFI standards
Nice To Haves
- Associate or bachelor’s degree or equivalent work experience
- 1 - 3 years’ experience in a similar position
- Insurance or mortgage industry background
Responsibilities
- Claim intake via phone and status support
- Respond to all incoming telephone queries received from customers in a timely and professional manner.
- Ability to multitask between various software programs.
- Data entry.
- Client invoicing.
- Refund processing.
- Administrative support for the team – scanning, check logging, report distribution, etc.
- Good communication and proficient phone skills.
- Proficient computer skills.
Benefits
- Medical/Rx
- Dental
- Vision
- Life Insurance
- Disability Insurance
- ESPP
- 401k
- Student Loan Assistance
- Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
