Associate Account Manager - Employee Benefits

Hilb Group • Cranston, RI

1d

About The Position

The Early Career Development Program Associate participates in a six-month structured training and development program designed to prepare early-career professionals for long-term roles within the organization. The position provides foundational training in insurance operations, systems, workflows, and client service while supporting multiple departments through hands-on, supervised work. The Associate completes licensing coursework, gains exposure to employee benefits operations, and works with experienced team members to develop skills for a client-facing or support role after program completion.

Requirements

• Bachelor's degree required or in progress.
• Strong interest in insurance, business operations, sales, or client service.
• Ability to learn and adapt quickly in a fast-paced, professional environment.
• Working knowledge of Microsoft Word, Excel, Outlook, and other Office applications.
• Ability to learn new systems and technology efficiently.
• Strong organizational skills and attention to detail.
• Ability to follow established procedures and meet deadlines.
• Professional written and verbal communication skills.
• Willingness to accept feedback and actively pursue development opportunities.
• Ability to work independently and as part of a team.

Responsibilities

• Participate in a one-week immersive onboarding program covering insurance fundamentals, systems training, workflows, and professional development.
• Complete licensing coursework and the online Insurance 101 curriculum within defined timelines.
• Learn and use agency management systems and Microsoft Office tools to support daily operations.
• Assist service teams with administrative and account support tasks under supervision.
• Support data entry, document management, and file maintenance in agency management systems.
• Shadow producers, account managers, and service team members to learn client service and sales best practices.
• Assist with policy processing, endorsements, certificates, and other service-related activities as appropriate.
• Collaborate with internal teams to support projects and workflow execution.
• Participate in carrier presentations and training sessions to understand carrier relationships and insurance products.
• Attend cohort meetings, leadership sessions, and ongoing training throughout the program.
• Meet defined milestones for licensing, coursework completion, and performance expectations.

Benefits

• Company-paid life insurance, long-term disability, and short-term disability.
• Medical, dental, vision, and FSA/HSA plans.
• 401(k) with company match.
• Voluntary benefits including critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection, and pet benefits.
• Generous PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level