Associate Account Manager

City Wide Facility Solutions Boston • Marlborough, MA

4d

About The Position

City Wide Facility Solutions – Boston is seeking an Associate Account Manager (AAM) to support and grow our client relationships while helping businesses experience the value of our unique managed facility services model. The Associate Account Manager position is designed to be a training role with the goal of becoming an Account Manager with a $100K+ OTE. As an AAM you will support Account Managers and the overall operations team with a variety of responsibilities designed to immerse you in the business. After an initial training period you will serve as a key point of contact for clients—ensuring satisfaction, identifying growth opportunities, and coordinating service delivery. This role is ideal for someone with a strong customer service or junior sales/account management background who’s ready to deepen their client-facing experience and contribute directly to revenue growth.

Requirements

• Strong communication and interpersonal skills
• Experience in customer service, sales support, or account coordination
• Proactive, organized, and able to manage multiple client accounts simultaneously
• Goal-oriented with a desire to grow into a senior account management or sales role
• Collaborative team player who thrives in a dynamic, fast-paced environment

Nice To Haves

• Bachelor’s degree preferred, or equivalent work experience

Responsibilities

• Serve as a primary support for the City Wide operations team, including Account Managers Territory Managers.
• Build and maintain strong relationships with clients to ensure satisfaction and retention
• Identify upsell or cross-sell opportunities within existing accounts
• Coordinate with internal teams to ensure services are delivered effectively and on time
• Assist in onboarding new clients and managing expectations throughout the service lifecycle
• Track client communication, issues, and opportunities in CRM (e.g., Salesforce)
• Support strategic planning and client review meetings with performance data and reporting

Benefits

• Competitive base salary plus commission and performance incentives
• Full benefits package: medical, dental, vision, life insurance, FSA & HRA
• 401(k) with company match
• Generous PTO: 9 paid holidays, vacation, and Volunteer Time Off
• Ongoing professional development, mentorship, and career advancement
• Work with a mission-driven team that values integrity, teamwork, and excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree