Associate Account Manager

Expedia Group•Honolulu, HI

3d•Hybrid

About The Position

The Associate Account Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Associate Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace. The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.

Requirements

0-2 years of experience in account management, partner/client success, consultative sales, or related field
Proficient in English language skills
Passionate about travel
Work independently and collaboratively with a diverse team
Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team
Continue to follow up when facing testing situations.
Present ideas and directives clearly and persuasively
Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
Possess a growth mindset, consistently using feedback to improve in role
Relationship builder; earns the confidence of others.
Bridges and sustains solid partnerships based on mutual support through a collaborative style
Drive for results

Responsibilities

Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
Secure seasonal deals and promotions to support the brands’ merchandising and marketing efforts
Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of: Unique market insights (partner reports, competitive data, key performance drivers), In-house revenue management tools (Rev+), Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers), Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities, Self-service tools (Expedia Partner Central)
Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
Guide and support Hotel Partners to deliver the best traveler experience
Promote self-service
Conduct regular self-learning to improve skills
Travel for partner visits 0-20% of the time