Associate Account Manager

Ascend Learning, LLC•Leawood, OR

8d•Remote

About The Position

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. Clover Learning Inc., an Ascend Learning brand has a mission to reimagine online training and certification exam preparation for Diagnostic Imaging students, educators, and professionals. Our cloud-based learning platform offers a flexible and feature-rich learning experience through hundreds of video lessons, assessments, and interactive learning tools. The Clover Learning team is made up of exceptionally talented people with diverse backgrounds and skill sets. We are bonded by our common passion for helping others succeed. Our company culture is dynamic, collaborative, and mission-focused. Even though we strive for excellence in all things, we believe in practicing a healthy work-life balance and putting others before ourselves. By joining the Clover Learning team, you'll be playing an essential role in shaping the future of online healthcare education.

Requirements

High School Diploma or GED required
1+ years of sales account management experience within industry
Professional presence, business acumen
Exceptional attention to detail, communication, interpersonal, and presentation skills.
Strong analytical and problem-solving abilities essential for sales data interpretation and trend identification.
Proficient in Word, Excel, and PowerPoint
Proven track record of success in a customer-facing role, preferably in the education or healthcare technology industry.
Ability to work independently and as part of a team.

Nice To Haves

Bachelor’s degree preferred
Proficiency preferred in CRM software (e.g., Pipedrive, HubSpot) and Microsoft Office Suite

Responsibilities

Aid Solutions Executives in identifying new business and upselling opportunities.
Support Solutions Executives in outreach efforts to boost awareness and generate leads, support account growth strategies through territory management, pipeline development, and cross-selling referrals.
Support Solutions Executives (AE’s) with pulling data to assist with business reviews.
Collaborate with internal teams (e.g., Product, Engineering, Marketing) to address customer feedback, resolve issues, and deliver a seamless customer experience.
Support account growth strategies, including territory management, pipeline opportunities, and deliver exceptional service.
Maintain accurate and up-to-date customer CRM records, tracking prospect headcounts and category suitability, generating precise sales forecasts, and overseeing lead quality.
Keep track of customer interactions, follow-ups, and milestones to ensure a seamless customer experience.
Ensure accurate capture of win/loss data for opportunities and client retention.
Develop and maintain strong relationships with key decision-makers and stakeholders within our customer accounts.
Provide comprehensive onboarding for new clients and re-familiarize existing accounts with our products and services, especially when new program directors are in place.
Conduct regular check-in calls and meetings with customers to review their progress, identify any roadblocks, and ensure they are maximizing the value of our products and services.
Provide support to clients via email, phone, and Zoom/Microsoft Teams for resolving platform, billing, and other issues that arise.
Proactively identify and mitigate non-repurchase (e.g. churn) risks.
Execute account repurchasing strategies to maximize repurchase rates.
Identify opportunities for upselling and cross-selling to expand customer relationships.
Track and report on key performance indicators (KPIs) related to customer success, renewals, and upsells.
Stay updated with industry trends, new tools, and best practices to continually enhance your skills and knowledge.