Customer Service Representative
Alera Group•UNAVAILABLE, UNAVAILABLE
•Remote
About The Position
Alera Group is seeking an Associate Account Manager to join its Small Business Commercial Insurance team. The role supports small business commercial insurance clients alongside experienced Account Managers, helping build trusted relationships and provide responsive service. No prior insurance experience is required; the company provides comprehensive training, hands-on experience, and opportunities to learn commercial insurance products, processes, and technology.
Requirements
- 2–5 years of customer service experience.
- Strong communication skills and the ability to build positive relationships.
- Organized and detail-oriented, with the ability to manage multiple priorities.
- Proficiency in Microsoft Office and confidence navigating multiple computer systems.
- Motivation to learn, take initiative, and develop a career in the insurance industry.
Nice To Haves
- A bachelor's degree is preferred but not required.
Responsibilities
- Support Account Managers in servicing small business commercial insurance clients.
- Respond to client inquiries and provide timely, professional customer service.
- Assist with policy documentation, account updates, and day-to-day service requests.
- Maintain accurate client information across multiple systems and insurance carrier websites.
- Collaborate with team members to ensure a positive client experience.
- Learn commercial insurance products, processes, and technology through hands-on training.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life coverage
- Disability coverage
- 401(k)
- Paid time off
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
