Associate Account Manager
Watts Water Technologies•Escondido, CA
•$26 - $29•Onsite
About The Position
This highly motivated results driven individual, as part of the Sales Support Teams, will be responsible for managing and grow customer relationships by delivering tailored technology solutions in a fast-paced, professional environment. This role offers the opportunity to contribute to business growth while collaborating with cross-functional teams and maintaining a high standard of customer service excellence.
Requirements
- Associate's degree a plus, but not required
- 1+ years of service
- Prior experience in sales and customer service is preferred
- Proficiency with computers, phones, and Microsoft Office applications and CRM systems.
- Experience maintaining customer records and managing account information preferred.
- Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.
- Demonstrate behaviors aligned with Watts Values: Integrity, Accountability, Continuous Improvement, Transparency.
- Punctuality and dependability.
- Ability to be flexible and adapt to changing work priorities and stressful conditions.
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
- Maintain productive and collaborative relationships with other Watts employees.
- Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
Responsibilities
- Engage customers via phone and email to assess needs and recommend appropriate products and solutions.
- Manage and grow existing customer accounts while identifying opportunities to develop new business.
- Analyze installation requirements and customize product offerings to align with customer specifications.
- Coordinate with customers, contractors, plumbers, electricians, and security partners to ensure seamless order execution and customer satisfaction.
- Maintain a structured daily workflow including outbound calls, email communication, and participation in team meetings.
- Track sales activity and performance against established targets and objectives.
- Monitor market trends, competitor offerings, pricing, and new product launches to support informed recommendations.
- Resolve customer inquiries and complaints promptly, documenting actions and collaborating with management as needed.
- Maintain accurate records of customer interactions, sales transactions, and communications within the CRM system.
- Collaborate with internal team members to support shared goals and deliver consistent customer service outcomes.
- Perform other projects, assignments and duties as assigned by the Inside Sales Manager or Company management.
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
