Associate Account Manager (Core)

Marqeta•Vancouver, BC

5h•CA$84,000 - CA$105,000•Remote

About The Position

The Associate Account Manager role is designed for someone who is eager to build deep expertise in payments, customer success, and account management. You will own day-to-day operational success for a portfolio of Marqeta customers, companies that deserve excellent support and a reliable point of contact, while also playing a critical role in building the operational foundation that helps our broader Account Management team scale. This is a role for someone who takes pride in keeping things running smoothly, communicates with clarity and professionalism, and wants to grow into a strategic Account Manager over time. If you're curious about fintech, detail-oriented, and excited by the idea of becoming an expert in a complex and fast-moving industry, we'd love to talk. We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! This position is not for an existing vacancy.

Requirements

1 - 3 years of experience in account management, customer success, operations, business development, or a related field. Recent graduates are encouraged to apply.
Exceptional organization and follow-through. You keep track of everything in flight and nothing falls through the cracks.
Strong written and verbal communication skills: You write clearly, respond promptly, and represent Marqeta professionally in every interaction.
Analytical mindset: You're comfortable working in Excel/Google Sheets (pivot tables, VLOOKUPs, IF/SUMIF formulas) and enjoy using data to tell a story.
Process-oriented: You spot inefficiencies, document what you learn, and look for ways to make things better.
Self-starter: You're proactive, take ownership of your work, and don't wait to be told what to do next.
Team player: You collaborate well, build relationships across teams, and make the people around you better.
Fintech curiosity: You're genuinely interested in payments, financial services, or technology, and you want to develop deep expertise in the space.

Nice To Haves

Experience with Salesforce or similar CRM tools is a plus, but not required.
Experience in card issuing/acquiring, payments processing, or embedded payments

Responsibilities

Serve as the primary point of contact for a portfolio of customers in Marqeta's Core Segment.
Manage day-to-day operational needs: support tickets, program inquiries, configuration questions, and status updates.
Ensure customer programs are running smoothly and that issues are resolved quickly and professionally.
Build relationships with customer contacts and act as a trusted, reliable resource they can count on.
Identify patterns or recurring needs that signal an opportunity to improve the customer experience.
Escalate complex issues to the appropriate internal teams and see them through to resolution.
Perform in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.
Support day-to-day customer management processes.
Document and improve operational processes that support the broader Account Management team leading and work with Revenue Operations.
Create, maintain, and standardize templates, playbooks, and reference materials used across the team.
Support senior Account Managers with preparation of customer-facing materials; QBRs, executive briefing decks, reporting, and account summaries.
Perform data analysis and reporting to surface customer trends, program health metrics, and portfolio insights.
Partner with cross-functional teams (Product, Engineering, Settlement, Compliance, Support) to track and close open action items.
Contribute to internal projects that improve how the team operates and serves customers at scale.