Associate Account Manager, Enterprise
About The Position
The Associate Account Manager, Enterprise will serve as the day-to-day point of contact for Franchisees and Franchise groups. This role involves upselling Franchise Partners on rate increases, marketing opportunities, and new tools/features, while maintaining accurate account information and pipeline in Salesforce. The position requires collaboration with the Account Manager on Quarterly Business Reviews and strategic client meetings, and participation in weekly client calls. The Associate Account Manager will also execute individual and regional marketing campaigns, aim to increase revenue and reduce cancellations, manage external restaurant trainings, and monitor market closures. Additionally, they will follow up on inbound requests, route escalations, and ensure proper expectations are set and met with Franchise Partners.
Requirements
- Bachelor’s Degree preferred or highschool diploma/GED
- Must be in the Chicago area
- 1-2 Years in Account Management, Sales, or experience working with large clients
- Strong computer skills (MS Office, Google products) with the ability to quickly learn new software.
- Experience with Salesforce.com or similar and JIRA a plus
- Dynamic personality who possesses a positive attitude and desire to find mutually beneficial solutions
- Coach-ability. Open to new ideas and continuous feedback. Constantly looking to grow your skills
- Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences
- Expertise in problem-solving skills – identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time
- Confident making outbound dials on the phone
- Passion for working in a fast-paced, evolving environment
- Experience working with or selling to restaurant owners a plus
Nice To Haves
- Experience with Salesforce.com or similar and JIRA a plus
- Experience working with or selling to restaurant owners a plus
Responsibilities
- Serve as day to day point of contact for Franchisees and Franchise groups
- Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features
- Have ownership on accurate account information and pipeline in Salesforce
- Collaborate with the Account Manager with compiling and presenting information for Quarterly Business Reviews and strategic client meetings
- Participate in weekly client calls with the Account Manager
- Execute individual and regional marketing campaigns for Franchise Partners
- Increase revenue across book of business and reduce cancellations/attritions
- Manage external restaurant trainings and operational efficiencies
- Monitor market closures: special events, holidays, natural disaster notifications
- Follow-up on inbound requests from clients or the Grubhub Care Team
- Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set and met with Franchise Partners
Benefits
- Competitive compensation package with equity
- 401(k)
- Choice of medical, dental, and vision plans
- Company paid short and long term disability coverage
- Paid time off including flexible time off for exempt employees
- Paid vacation for non-exempt employees
- Paid sick leave in compliance with applicable law
- Paid parental leave
- Discounted meals
- Exclusive perks across the Wonder family of brands
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
