Associate Account Manager/Client Specialist

Ottawa Kent Insurance • Jenison, MI

7d • Hybrid

About The Position

The Associate Account Manager plays a key role in supporting our account management team who serve small to mid-sized clients (2–250 employees). This position focuses on the operational and technical work that keeps client benefit programs running efficiently, with an emphasis on quoting, compliance, and accuracy. It’s an excellent opportunity for someone who is detail-oriented, collaborative, and looking to grow within the employee benefits field.

Requirements

• 1–3 years of experience in employee benefits, insurance, or a related support role
• Basic understanding of group benefits, including medical, dental, vision, life, and disability
• Strong attention to detail and time management skills
• Ability to manage multiple priorities in a deadline-driven environment
• Proficiency in Microsoft Excel and other Office applications

Nice To Haves

• Life & Health insurance license (or willingness to obtain)
• Bachelor’s degree in Business, Human Resources, or a related field preferred
• Experience with benefits administration platforms and Applied EPIC
• Familiarity with compliance requirements such as ERISA, ACA, and COBRA

Responsibilities

• Provide day-to-day support to a team of Account Managers across a shared book of small to mid-market clients (2–250 lives)
• Assist with quoting and renewal processes, including gathering census data, submitting to carriers, and organizing plan options
• Prepare and review benefit comparisons and proposal materials for accuracy and completeness
• Compile and maintain compliance materials, including required notices and regulatory documentation (e.g., ERISA, ACA, COBRA)
• Maintain accurate client records, files, and internal systems
• Coordinate with carriers and vendors to obtain quotes, track submissions, and resolve discrepancies
• Support open enrollment preparation by organizing materials and ensuring deadlines are met
• Assist with reporting, audits, and quality control to maintain high standards of accuracy and compliance
• Collaborate closely with Account Managers to support client deliverables and timeline

Benefits

• Competitive salary based on experience
• Comprehensive health, dental, and vision coverage
• Retirement plan with employer contribution
• Paid time off and company holidays
• Professional development and licensing support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level