Associate Account Executive (Hybrid)

Eversource Energy•Brockton, MA

7d•Hybrid

About The Position

This position provides small commercial and residential developments that are not strategic customers with a coordinated point of contact for all customer issues related to gas distribution services. This position also contributes to the Company by improving customer satisfaction, retaining and growing profitable distribution and value-added service revenue. This role assists with the contribution to the Gas Operations business objectives by increasing the number of new gas customers and providing a more seamless “end to end” sale and service experience for our gas customers.

Requirements

Excellent communication skills (verbal and written)
Strong interpersonal skills
Ability to use personal computers, tablets and desktop applications (e.g., Microsoft Word, Excel and Salesforce).
Bachelor’s degree in engineering, Business Administration, related discipline or equivalent experience
Zero (0) to three (3) years of gas operations or equivalent experience
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.
This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing. A positive drug test will result in disciplinary action.

Responsibilities

Manage customer relationships and develop customer relationships within the assigned customer segment (small commercial and residential developments).
Ensure timely installation of new or upgraded utility services and accurately provide related load and revenue estimates for customers requesting loads of under 1000 MCF annually and under for defined customer segments.
Assist with developing and implementing strategies for achieving corporate objectives with the small account customer base, such as customer education, identifying rate changes or promoting energy efficiency programs.
Assist with the enforcement of customer service policies, coordination of installation of new or upgraded utility service, follow up on reliability or service quality problems, various administrative functions, billing related issues and general customer inquiries.
Collection of contributions in aid to construction, deposit monies and customer information necessary to establish a new or upgraded service for strategic account customers.
Assist with promoting new technologies to align with Eversource’s net zero targets.
Assist with providing solutions for all new business opportunities that results in profitable, incremental gross margin to achieve targeted financial and growth objectives.
Support marketing campaigns as needed.
Managing texting and communication campaigns through Salesforce and other marketing tools.
Support construction and inside pipe inspections ("IPI") as needed.
Supporting Clean Technology Group communications and marketing requirements.
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.