Associate Account Executive

Tandem Theory • Dallas, TX

29d • Remote

About The Position

The Associate Account Executive is an important position that supports the day-to-day efforts of client and agency deliverables. Under the direction of a Client Service lead, the Associate Account Executive/Account Executive works on various assigned projects and activities. This position provides valuable client management support both internally (intra-agency coordination) and externally (client communications, project scheduling, relationship support, etc.). This position helps Tandem Theory to operate as efficiently and effectively as possible. The Client Services AAE/AE possesses the key attributes of a positive attitude, a proactive disposition, and an eagerness to support and provide value. These characteristics and competencies are critical to ensure that our client interface is professional, timely, accurate, and in keeping with the elevated standards that Tandem Theory sets for all we do.

Requirements

• 1 year experience in agency, marketing or client-facing roles or equivalent intern/project experience
• 4-year degree in Marketing, Advertising, Business, Communications or other relevant discipline
• Excellent written and spoken English
• Familiarity with the elements of digital marketing: analytics, technology, U/X, creative, media, search, etc.
• Relationship-oriented, authentic, positive, diplomatic
• Has a sense of curiosity, with demonstrated eagerness to learn new things and inquire as to why things are done a certain way
• Approaches change pragmatically, positively and gracefully
• Asks for help when needed and knows when to escalate issues
• Is both a detail-oriented AND a big picture thinker
• Prefers a fast-paced, collaborative, dynamic, deadline-driven work environment
• Google Suite: Pages, Slides, Sheets

Responsibilities

• Serve as a client support advocate for the Client Service team
• Project Manage campaigns from client intake through in-market
• Coordinate and schedule efforts among agency SMEs and client team members in support of agency deliverables and strategic solutions (e.g., calls, meetings, etc.)
• Assist with the delivery of holistic solutions across contracted service areas
• Support the team’s workload and deliverables to help ensure timelines are met and deliverables meet/exceed client expectations
• Maintain a clear understanding of client’s business and marketing goals
• Support multiple people/resources and independent projects for one or more clients
• Coordinate internal resources to ensure projects meet deadlines
• Build strong, effective working relationships with internal teams, clients, partners and vendors
• Maintain up-to-date documentation within account and project management tools
• Proactively communicate with the agency management on all project efforts
• Anticipate needs and contribute solutions to keep efforts moving forward
• Schedule recurring and ad hoc meetings with client and internal agency departments, and develops and distributes meeting agendas, recaps and next steps documentation
• Identify and escalate team resource issues to management

Benefits

• 85% employer paid medical
• Eligibility to participate in vision and dental insurance
• Company paid STD
• LTD coverage
• Flat amount company paid toward Basic Life and AD&D
• Generous 401(k) retirement contribution plan eligible after 90-days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree