Associate Account Director

Later•Vancouver, BC

13d•$120,000 - $200,000•Hybrid

About The Position

Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments. Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch. By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com. We're looking for an Associate Account Director to own the retention, renewal, and expansion of a portfolio of mid-market and lower-tier enterprise customers. You'll drive Net Revenue Retention through renewals, services expansion, and repeat campaign business, ensuring clients achieve measurable value from Later's creator-led programs and managed-services engagements. This is a revenue-owning role for someone who combines strong commercial execution with disciplined account management. You'll independently own your accounts, developing and executing growth strategies, maintaining healthy renewal pipelines, and proactively identifying expansion opportunities, engaging leadership when account risks, commercial opportunities, or customer needs call for additional support. Reporting to the Director, Client Solutions, you'll work cross-functionally with Sales, Services, Product, and Finance to deliver a seamless, high-impact customer experience.

Requirements

7-9+ years of agency account management, client services, or campaign leadership experience, including responsibility for client retention, revenue growth, and multiple concurrent client relationships.
Influencer marketing experience required, with a strong understanding of creator strategy, campaign development and execution, measurement, and the operational complexities of delivering creator-led programs.
Demonstrated ability to manage multiple client relationships, balance competing priorities and deadlines, and coordinate cross-functional delivery teams in a fast-paced environment.
Strong organizational and operational discipline with experience managing pipelines, forecasts, and account plans.
Ability to build relationships with customer stakeholders and maintain consistent engagement across accounts.
Strong written, verbal, and presentation skills with the ability to communicate clearly with marketing and digital teams.
Experience collaborating cross-functionally across Sales, Product, Services, Support, and Finance.
Interest in developing deeper strategic account management expertise and progressing toward senior account leadership roles.
Experience leveraging AI, automation, or operational tooling to scale customer workflows.

Responsibilities

Own and execute growth plans across assigned accounts, driving repeat campaign business, services expansion, and long-term partnership growth.
Manage day-to-day commercial management of accounts, including renewal timelines, opportunity tracking, and pipeline hygiene.
Identify and develop expansion opportunities within assigned accounts, engaging leadership on complex or high-value commercial opportunities.
Maintain accurate forecasts and proactively surface risks or opportunities within the portfolio.
Coordinate closely with Services, Sales, and Delivery teams to ensure campaigns and engagements launch successfully and drive customer impact.
Build strong working relationships with key customer stakeholders across marketing, social, and digital teams.
Lead strategic conversations and business reviews across assigned accounts, bringing in senior leadership when the opportunity, risk, or stakeholder level warrants additional involvement.
Maintain account maps that track stakeholders, decision makers, and organizational changes.
Develop and maintain Mutual Success Plans tied to measurable customer outcomes.
Serve as a key point of contact for day-to-day customer needs, ensuring issues are addressed quickly and effectively.
Ensure clients achieve measurable business impact from creator-led campaigns and managed-services engagements.
Deliver strong value articulation through business reviews, performance reporting, and ongoing strategic conversations.
Identify churn risks early and implement mitigation strategies.
Partner closely with Services to scope and execute engagements that deepen customer impact.
Maintain high operational rigor across CRM hygiene, forecasting, and internal communication.
Leverage AI and automation tools to improve efficiency and scale account workflows.
Stay current on trends in influencer marketing, social platforms, and the broader marketing ecosystem.
Continuously refine account planning and stakeholder management approaches based on performance data.