Associate Account Coordinator

Great Northern • Chippewa Falls, WI

14d • Onsite

About The Position

Great Northern is a leading developer and manufacturer of creative solutions for packaging, shipping, merchandising and distributing products for industrial, commercial and retail markets. Established in 1962 and privately owned, Great Northern has a long history of providing secure, stable and meaningful positions. Our team members produce sustainable and eco-friendly products that are supplied to national brands that impact people's day-to-day lives.

Under general supervision and following established procedures, Associate Account Coordinators perform all aspects of customer service functions in accordance with GNC service, quality, accuracy and efficiency standards. Provides the critical link between customer, account manager, scheduling, plant, fulfillment and shipping. Clearly understands how orders flow through GNC – Chippewa Falls, follows procedures and consistently performs the daily operations this position demands.

Requirements

• Requires at least a high school diploma or equivalency.
• A minimum of two years experience in a customer relations position and/or two years corrugated experience, or a bachelor’s degree in a related field.
• Excellent interpersonal, verbal and written communication skills.
• Computer data entry experience and experience with Microsoft software.
• Telephone etiquette skills.
• Ability to perform mathematical calculations involving adding, subtracting, multiplying and dividing fractions, decimals and percentages.
• Ability to prioritize and handle multiple tasks.
• Ability to solve problems and make adjustments regarding equipment, process and product.
• Capable of dealing with deadline pressures.
• Integrity regarding confidential and proprietary information.

Nice To Haves

• Post secondary education preferred.

Responsibilities

• Perform all aspects of customer service functions in accordance with GNC service, quality, accuracy and efficiency standards.
• Provide the critical link between customer, account manager, scheduling, plant, fulfillment and shipping.
• Clearly understand how orders flow through GNC – Chippewa Falls.
• Follow procedures and consistently perform the daily operations this position demands.

Benefits

• Near-site Clinic (Accessible to Team Member & Immediate Family Members)
• Medical, Dental, Vision, Life and Disability
• 401k with Company Match Up to 4%
• Generous Profit Sharing
• Quarterly Attendance Paid Time Off Bonus
• 15 Days of Paid Time Off
• 10 Paid Holidays
• Referral Bonuses
• Health Fitness Reimbursement
• Employee Loan Program
• $1.50 Hourly Shift Differential for 2nd and 3rd Shift

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED