Associate Account Coordinator

Great Northern•Chippewa Falls, WI

13d•Onsite

About The Position

Under general supervision and following established procedures, Associate Account Coordinators perform all aspects of customer service functions in accordance with GNC service, quality, accuracy and efficiency standards. Provides the critical link between customer, account manager, scheduling, plant, fulfillment and shipping. Clearly understands how orders flow through GNC – Chippewa Falls, follows procedures and consistently performs the daily operations this position demands.

Requirements

High school diploma or equivalency.
A minimum of two years experience in a customer relations position and/or two years corrugated experience, or a bachelor’s degree in a related field.
Excellent interpersonal, verbal and written communication skills.
Computer data entry experience and experience with Microsoft software.
Telephone etiquette skills.
Ability to perform mathematical calculations involving adding, subtracting, multiplying and dividing fractions, decimals and percentages.
Ability to prioritize and handle multiple tasks.
Ability to solve problems and make adjustments regarding equipment, process and product.
Capable of dealing with deadline pressures.
Integrity regarding confidential and proprietary information.

Nice To Haves

Post secondary education preferred.

Responsibilities

Perform all aspects of customer service functions.
Act as a critical link between customer, account manager, scheduling, plant, fulfillment and shipping.
Understand how orders flow through GNC – Chippewa Falls.
Follow procedures and consistently perform daily operations.