Assoc VP & Chief Experience Officer

University of South Florida•Tampa, FL

About The Position

The Office of the Senior Vice President (SVP) and Chief Administrative Officer (CAO) at the University of South Florida (USF) seeks a strategic, innovative, and highly collaborative leader to serve as the Associate Vice President and Chief Experience Officer (CXO). Reporting directly to the SVP and CAO, this executive will lead the university’s efforts to design, evaluate, and continuously improve the end-to-end experience for students, faculty, staff, alumni, and community stakeholders. The CXO is responsible for advancing a comprehensive, enterprise-wide experience strategy that spans all interactions and touchpoints across the university: academic, administrative, digital, physical, and service-oriented. This role ensures that USF delivers a seamless, efficient, measurable, and high-quality experience by aligning processes, services, communications, and systems with the needs of its stakeholders. The CXO leads efforts to evaluate current-state experiences, identify opportunities for improvement, and implement sustainable, scalable solutions that enhance satisfaction, engagement, and institutional effectiveness. Working closely with executive leadership, deans, and partners across the university, the CXO translates institutional priorities into coordinated experience improvement initiatives. This role requires a strong foundation in process evaluation, service design, change management, and organizational effectiveness. The CXO serves as a catalyst for transformation, fostering a culture of continuous improvement, data-informed decision-making, and stakeholder-centered design across all administrative and academic functions.

Requirements

Strategic, innovative, and highly collaborative leader
Strong foundation in process evaluation
Strong foundation in service design
Strong foundation in change management
Strong foundation in organizational effectiveness

Responsibilities

Lead the university’s efforts to design, evaluate, and continuously improve the end-to-end experience for students, faculty, staff, alumni, and community stakeholders.
Advance a comprehensive, enterprise-wide experience strategy that spans all interactions and touchpoints across the university: academic, administrative, digital, physical, and service-oriented.
Ensure that USF delivers a seamless, efficient, measurable, and high-quality experience by aligning processes, services, communications, and systems with the needs of its stakeholders.
Lead efforts to evaluate current-state experiences, identify opportunities for improvement, and implement sustainable, scalable solutions that enhance satisfaction, engagement, and institutional effectiveness.
Translate institutional priorities into coordinated experience improvement initiatives.
Serve as a catalyst for transformation, fostering a culture of continuous improvement, data-informed decision-making, and stakeholder-centered design across all administrative and academic functions.