Assoc Tech Field Eng

Unisys • East Hartford, CT

3d

About The Position

What success looks like in this role: • Gains familiarity with Field Engineering practices and procedures. • With guidance or by following a pre-determined / documented process performs the following: o Installing, maintaining and repairing desktops, laptops and monitors and associated software and peripherals o Assisting with maintenance on products and devices, o Performing low-complexity installs, moves, adds and changes on various equipment and devices, and o Assisting with network, server, device and application testing and certification. • Ensures client satisfaction throughout service delivery transactions. • Ensures service level agreements (SLAs) are met and incident and request tickets are updated as required within the ticketing system. • Follows specific procedures outlined and completes certification requirements. • Assists with special projects as assigned.

Requirements

• High School diploma or GED required
• Generally, less than 1 years’ experience in area of responsibility
• This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Responsibilities

• Installing, maintaining and repairing desktops, laptops and monitors and associated software and peripherals
• Assisting with maintenance on products and devices
• Performing low-complexity installs, moves, adds and changes on various equipment and devices
• Assisting with network, server, device and application testing and certification
• Ensures client satisfaction throughout service delivery transactions
• Ensures service level agreements (SLAs) are met and incident and request tickets are updated as required within the ticketing system
• Follows specific procedures outlined and completes certification requirements
• Assists with special projects as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED