Assoc Product Complaint Specialist
Medline Industries, LP•Mundelein, IL
•$62,000 - $93,000•Onsite
About The Position
The Assoc Product Complaints Specialist role is responsible for executing all aspects of product complaint management, investigation, and servicing requests. They also provide light support and guidance to stakeholders on additional quality activities related to complaints.
Requirements
- High School Diploma/Equivalent and 1+ year of experience in Quality, preferably within the Medical Device or Pharma Industry OR Bachelor’s degree in relevant field
- Experience in providing customer service to both internal and external stakeholders
- Skilled in cross-functional collaboration, managing concurrent tasks with competing priorities, and meeting critical deadlines
- Strong analytical and problem-solving abilities with attention to detail
- Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Nice To Haves
- 2+ years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
- Experience with SAP or similar complaint investigation software
Responsibilities
- Log, investigate, and close complaints in the complaint system in a timely manner following established complaint handling procedures and ensuring adherence to Medline’s standards and regulatory requirements
- Conduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods
- Analyze investigation findings to identify root cause and trends, draft clear and concise investigation summaries based on results
- Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs
- Support divisional QA, product management, and other stakeholders by providing assistance on quality activities related to product complaints for supported divisions
Benefits
- health insurance
- life and disability
- 401(k) contributions
- paid time off
- Employee Assistance Program
- Employee Resource Groups
- Employee Service Corp
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
