About The Position

At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. We are a heart-led, restless, and flat organization built on a foundation of speed, trust, and collaboration. When you join Kyndryl, you join a team of makers and doing-oriented leaders dedicated to helping our customers navigate their most complex digital transformations. Leverage your expertise and our comprehensive capabilities in this dynamic role. As a Consult Partner working in the Kyndryl Consult team—the organization’s fastest-growing business—you’ll craft innovative solutions for some of Kyndryl’s largest accounts. Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements, and leading your team to success. Your leadership will be critical in fostering talent development and innovation within the organization. You’ll be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex business and IT customer solutions—transformations that bring AI and infrastructure together to create outcomes that scale across the entire customer eco-system. With customer engagement being a core part of the job, this role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level customers.

Requirements

  • Extensive experience in customer engagement and relationship management at the CXO level.
  • Demonstrable ability to build and commercialize relationships with senior executives.
  • Proven track record of leading and executing complex projects with multidisciplinary teams in a consulting, corporate, or public sector environment.
  • Effective financial acumen with experience in driving revenue growth and managing margins.
  • Experience managing or supporting high-value business development activities with senior stakeholders.
  • Deep understanding of industry trends and technology.
  • Sound personal brand and presence in the industry.
  • Demonstrated ability to innovate and drive change.

Responsibilities

  • Drive significant financial outcomes through signings and revenue targets. Manage margin expectations and backlog growth.
  • Support the identification, pursuit, and conversion of a pipeline of business development opportunities.
  • Undertake scoping and fee negotiation on engagements, while ensuring profitability and understanding and containing risk.
  • Build and maintain deep relationships with customer CXOs and be seen as the "go-to" person and a trusted advisor by senior executives.
  • Lead C-level customer interactions and consulting initiatives, deliverables, and outputs of a deal engagement.
  • Demonstrate credibility and experience to advise and deliver on complex consulting engagements.
  • Enhance customer satisfaction, as measured by Net Promoter Score (NPS) and new relationship development. Secure customer references.
  • Achieve individual and team utilization targets.
  • Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction.
  • Foster a culture of continuous personal and professional development, challenging our people to be curious, innovative, and supportive of each other. At the same time, ensure that all outcomes are commercially focused, value-adding, and effectively executed.
  • Utilize industry and technology expertise to shape and drive the company’s strategic initiatives.
  • Align with Kyndryl’s strategic vision and contribute to its execution.
  • Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry. Proactively develop thought leadership and intellectual capital.

Benefits

  • medical and dental coverage
  • disability
  • retirement benefits
  • paid leave
  • paid time off
  • Kyndryl’s discretionary annual bonus program
  • sales commission plan
  • employee learning programs
  • company-wide volunteering and giving platform
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