Assoc Engineer, AI

T-Mobile•Bellevue, WA

1d•$80,900 - $146,100•Onsite

About The Position

This role supports the development and refinement of artificial intelligence (AI) models to improve customer service automation capabilities. It involves applying prompt engineering, fine-tuning techniques, and contributing to the creation of AI tools that optimize system performance. The role assists in designing and building AI systems that enhance interaction capabilities within complex service workflows. Success is measured by the quality of contributions to AI integration efforts and the individual's growth toward independent delivery. The work impacts the organization by supporting operational efficiency and customer satisfaction through AI-driven improvements.

Requirements

Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
Cloud Computing (Required)
Collaboration (Required)
Customer-Focused (Required)
Data Analysis (Required)
Data Management (Required)
Data Modeling (Required)
Model Tuning (Required)
Prompt Engineering (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Acceptable areas of study include Computer Science, Engineering, or related field (Preferred)
Less than 2 years Developing and optimizing AI models, particularly in customer service automation (Preferred)
Less than 2 years Applying AI techniques such as prompt engineering and fine-tuning (Preferred)
Less than 2 years Collaborating with cross-functional teams to integrate AI-driven solutions into production systems (Preferred)
Certified Analytics Professional (CAP): Certification that validates an individual's expertise in analytics processes, including the formulation of business and analytics problems, methodology selection, and model building. (Preferred)
Machine Learning Certification: Certification that demonstrates proficiency and understanding in machine learning techniques, which are crucial for developing and optimizing AI models. (Preferred)

Responsibilities

Support the development of conversational AI and Agent Engineering capabilities, contributing to AI models that enhance customer service automation with measurable improvements
Learn and apply prompt engineering and fine-tuning techniques under guidance to optimize AI system performance effectively
Assist in creating AI tools that enable integration of AI-driven improvements into operational frameworks
Collaborate with cross-functional teams to support effective integration and functionality of AI systems
Contribute to the design and testing of AI systems that improve interaction capabilities within complex service workflows
Participate in strategic AI initiatives that advance organizational goals of customer satisfaction and efficiency
Responsible for other duties/projects as assigned by business management as needed