Assistive Technology Support Staff

Brightli • Springfield, MO

3d • Onsite

About The Position

Are you looking for a meaningful role where you can make a real difference in people’s lives while working with innovative technology? Join our compassionate and collaborative team as an Assistive Technology Support Staff member and help empower individuals to live more independently and safely. In this role, you’ll enjoy a supportive team environment, opportunities to build valuable technical and human services skills, meaningful work that directly impacts others, and a workplace culture that values connection and purpose. We are looking for individuals who are dependable, detail-oriented, tech-savvy, and passionate about helping others. In this position, you will monitor assistive technology systems for assigned clients, respond to alerts, and ensure timely communication with designated contacts. You will review client information, follow established protocols, and provide detailed documentation of all interactions to support high-quality service delivery.

Requirements

• Must be at least 18 years of age
• High school diploma or GED required
• Ability to communicate effectively both verbally and in writing
• Strong interpersonal skills with the ability to collaborate and problem-solve with multiple teams
• Basic computer proficiency required
• Must pass background checks including criminal record and abuse/neglect screening
• Must have a personal cell phone
• Regularly required to communicate verbally and listen effectively
• Frequently use hands for handling, typing, and operating equipment
• Occasionally required to stand, walk, and sit for extended periods
• Must have close vision and the ability to adjust focus as needed

Nice To Haves

• Experience or basic knowledge working with individuals in the developmental disabilities (DD) field preferred
• Knowledge of service provision practices preferred

Responsibilities

• Monitor client dashboards in real-time to ensure safety and proper functioning of assistive technology systems
• Respond to alerts by notifying designated contacts promptly using phone, text, or email communication
• Review and stay informed on client assessments, ISP plans, and parameter guidelines to ensure accurate response to each situation
• Document all alerts, notifications, and responses thoroughly in accordance with Medicaid documentation standards
• Communicate urgent issues, including system malfunctions or power failures, to appropriate contacts immediately
• Collaborate with team members and leadership to ensure seamless service delivery and client support
• Maintain consistent attendance and punctuality for assigned shifts
• Perform additional duties as assigned by leadership

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED