Assistive Technology Specialist

UIC Alaska•Austin, TX

3d•Hybrid

About The Position

Bowhead is seeking an Assistive Technology Specialist to provide program support for the Information Resources Accessibility Program (IRAP) Section 508 office. The Section 508 Program Office is an organization within the US Department of the Treasury's, Office of Internal Revenue Service (IRS) that provides agency wide support Assistive Technology (AT) as a reasonable accommodations and technical Section 508 guidance for IRS projects and Agency initiatives.

Requirements

A Bachelor's degree in a relevant technical area is desired
No less than 3 - 7 years of relevant experience with Information Technology, preferably Assistive Technology
Knowledge of Assistive Technology (AT), its performance, capability, baseline interoperability.
Computer experience with mainstream applications such as MS Office
Knowledge of features which enhance the accessibility and usability of a web sites and applications
Knowledge of the purpose for 508 testing.
Knowledge of Inspection/Testing tools.
Able to independently demonstrate testing acumen to coordinate with AT Testers
Soft skills, including effective communication, teamwork, time management, willingness to learn, empathy, organization, and critical thinking
Must be able to obtain a security clearance at the Public Trust (NAC) level.
US Citizenship is a requirement for a Public Trust (NAC) clearance at this location.

Nice To Haves

Section 508 accessibility testing experience is helpful, but not required

Responsibilities

Support end-user of Assistive technology.
AT Technical Support and Troubleshooting of both Hardware and software
Provide AT Support to the tier 1 help desk side support, such as troubleshooting computer issues
Troubleshoot AT End-user issues that were assigned from the IRAP mailbox
Contacting AT vendors to get assistance with troubleshooting or issues
Participate, as needed, as a member of a cross-functional team of IT experts to identify and craft solutions for newly introduced software/solutions
Apply knowledge of the technical, policy/procedures and contracting implications of Section 508
Configure and teach others how to use Dragon, ZoomText, and JAWS as well as other AT
Troubleshoot interoperability issues between mainstream hardware, software, and assistive technology
Install hardware and software
Other duties as assigned