Assistente De Operacoes De Negocios I | Ribeirão Preto/Sp

Localiza&Co•Ribeirao Preto, RI

8d•Onsite

About The Position

LOCALIZA&CO is constantly evolving, and we are connecting talents with multiple skills to achieve our goal: building the future of sustainable mobility. We value individuality to drive our movement towards extraordinary results, develop our operations, and create solutions for our clients. We are passionate about our history, our ideas, and our ability to execute them. We know that together, we go further. This is how we connect Localiza&Co with the future.

Requirements

High school diploma completed.
Good written communication skills.
Experience or background in customer service, even if remote.
Organization and attention to detail.
Basic knowledge of Excel and Office Suite (simple use for control).
Ease of using systems.
Availability for possible changes in format or schedule, according to operational needs.

Responsibilities

Act in administrative and operational support of the Pit Stop, being the main point of communication with the client during the maintenance of critical vehicles (cars that will remain for service).
Be responsible for making active and recurrent contact with clients, mainly via WhatsApp, ensuring updates on status, deadlines, and feedback.
Feed internal systems, monitor operational controls, and participate in daily meetings with the team to align on the most critical cases.
The role is administrative, with no in-person customer service. Direct contact at the front lines is handled by technicians; the assistant manages remote communication and information organization.
Contact clients, mainly via WhatsApp, throughout the vehicle's journey.
Update and feed multiple internal systems with status information and client feedback.
Participate in daily meetings, sharing information on critical clients.
Monitor vehicles under maintenance until service completion.
Maintain simple operational controls (basic spreadsheets).
Act as a communication bridge between the client, operations, and the technical team.
Ensure organization, clarity of information, and adherence to processes.