Assisted Living Director, Full Time

Covenant Living•Carol Stream, IL

2d•Onsite

About The Position

We Are Inspired to Serve. Join us! You will direct the daily operations and census development of the Assisted Living and Memory Care facility. This involves coordination of admissions and discharges, as well as communication with the AL Clinical Coordinator and Healthcare Administrator to ensure resident care and services meet the established criteria of the program statement. This position manages the assisted living staff. This position is further responsible for the activity programming for the facility as well as the dementia care programming. This position will also input all data into the electronic record for the admission, transfer and discharge process. This position respectfully interacts with all residents, family members, visitors and co-workers, and maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance.

Requirements

College degree with education in the area of gerontology, dementia care, recreation therapy or the equivalent professional experience.
At least two years experience in assisted living or geriatric activity programming.
At least one year of marketing experience required.
Genuine compassion for the elderly, a friendly personality, good customer service, and ability to deal with residents and families in a pleasant and professional manner.
Skill in assessing problems, planning and evaluating solutions in relationship to management of staff and resident needs.
Understanding, patience and tact in dealing with people.
Well organized and have the ability to work with limited direction, take initiative, and have the ability to plan and carry out responsibilities, organizing own schedule and duties in order to complete responsibilities.
Ability to maintain confidentiality and good judgment are necessary.
Attention to detail, accuracy and organizational skills.
Ability to work under pressure, ability to work independently and arrange work schedule of self and others to meet objectives and deadlines.
Good judgment in determining needs of residents and in maintaining resident care delivery in conformance with recognized standards.
Expected to understand and follow all regulatory and corporate policies related to confidentiality of the resident's medical and personal information.
Must be able to work within standard policies and procedures.
Dependable, have excellent inter-personal relationship skills, able to establish positive, trusting relationships, flexibility, and the abilities to deal well with others.

Nice To Haves

Knowledge and experience in assisted living or long term care preferred.

Responsibilities

Understand the AL Program statement for the facility and HFA regulations.
Responsible to interview, hire, orient, train, schedule, monitor, evaluate, discipline and terminate AL staff in consultation with the healthcare administrator and human resources director.
Support, develop and establish annual goals and workflow for the AL Clinical Manager.
Coordinate new resident move-ins and orientation.
Support the admission process through tours and follow up calls to inquiries.
Coordinate the completion of the LifeConnect Mini-Profile by the AL Clinical Coordinator to establish service level pricing. Communicate options for residents accurately.
Plan, direct and facilitate marketing events for the Assisted Living facility.
Conduct outside sales calls to generate inquiries.
Monitor budget compliance and financial outcomes including, but not limited to, labor expense, operational expenses and accounts receivable resolution.
Responsible for payroll oversight and related approvals.
Assure the facility/model rooms are tour ready in Assisted Living.
Plan, direct and facilitate activity programming, including dementia care for the Assisted Living facility based on current best practices and resident preferences.
Supervise the production and content of the monthly AL newsletter. The newsletter may report new staff members and managers, activity schedules, community events, and birthdays of residents, for example.
Provide residents the opportunity to attend religious services of their preference. Arrange for various religious groups and representatives to come into the facility to lead worship for the residents, or coordinate for residents to leave the facility to attend worship with family, friends or religious personnel.
Assist in the selection of volunteers for the AL facility and train them on how to interact with the residents appropriately. Supervise the volunteers once they begin working with the residents.
Assure the safety and security of patients through the proper use of equipment, safety devices, and by knowing and following fire, safety and disaster procedures.
Direct all concerns, complaints and concerns to the AL Clinical Coordinator. Refer family members to appropriate channels as necessary.
Assure the privacy and confidentiality is protected at all times and the resident is given the right to participate in activity participation, including the right.
Participate in ongoing inservice education, including training all campus staff on dementia care.
Serve as member of various Management Committees as assigned/ requested.
Risk management and safety compliance including occurrence reporting, investigation and root cause analysis.