Work Control Assistant Supervisor

Tessera•Richmond, VA

5d•Onsite

About The Position

The Assistant Work Control Supervisor assists the Work Control Supervisor managing work control operations to ensure the timely and accurate dissemination and documentation of maintenance work orders and ensure correct and complete reporting. The Assistant Supervisor is also responsible for oversight of Work Control employees, and implementation of all work control systems in the absence of the Supervisor. Tessera is a national non-profit, government contractor that is dedicated to “Creating Opportunities for People with Disabilities” through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees. Individuals with disabilities are encouraged to apply.

Requirements

A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.
Must be able to obtain and maintain applicable security clearances and installation access.
A background check and E-Verify will be conducted for this position.

Nice To Haves

5-8 years Planning Work Control is preferred; technical, or other formal training may be substituted in part for experience.
Completes work with quality, reliability, and attention to detail.
Follows through on commitments, takes ownership of responsibilities, and contributes to team success through collaboration and consistency.
Understands and supports Tessera’s mission of creating opportunities for people with disabilities and veterans.
Demonstrates commitment to inclusion and equitable opportunities for all.

Responsibilities

Develop a strong understanding of AbilityOne and SourceAmerica programs.
Uphold and embody Tessera's core values.
Align team goals with Tessera's value proposition, ensuring highly engaged employee contribute to customer satisfaction.
Identify and mitigate safety hazards on job sites through effective risk controls and utilize activity Hazard Analysis (AHA).
Conduct root cause analyses to promote a safe working environment and maintain adherence to Tessera's Accident Reporting process.
Foster positive client interactions using effective interpersonal skills, demonstrating respect, empathy, and responsiveness.
Responsible for the data entry and the administrative production requirements of the contract; ensure all data entries have been verified and approved for time/attendance (T/A) and ensure consistency of information between payroll records and work control software.
Work with other sections within the organization to ensure maintenance readiness reports are correct and submitted in time.
Ensure the necessary maintenance records are maintained and required reports are submitted to the Site/Operations manager in a timely manner.
Oversees the input and asset maintenance of data, including work orders into Maximo and work results into IFS/GFEBS (Army automation systems)
Monitors and supervises operation of a 24/7/365 service order desk operation.
Distribute written specifications, as appropriate provide project-wide, recurring production control reports to determine peak workloads, trend analyses, forecast requirements, and other data to produce efficiencies.
Communicate with the Contracting Officer's Representative (COR) to accurately determine work priorities, anticipate fluctuations in workload and ensure customer satisfaction.
Responsible for attaining work order extensions, when requested, from the COR, and keep apprised of any changes or complications that might affect the adjusted date.
Manage a staff of production control clerks to ensure all Tessera policies, procedures, and standards are met and understood for effectiveness and efficiency.
Instruct and train employees and new hires on proper procedures pertaining to safety, workbook completion, required reports, planning, work control etc.
Ensure documentation of employees, including annual evaluations and disciplinary corrective actions, are conducted and maintained at the appropriate level according to Tessera policies, customer contracts, and state and federal laws.
Continuously monitor existing methods of operations and document control to ensure efficiency of operations, as well as seek out improvements in operations.
Audit and respond to customer comments and complaints to ensure quality issues are corrected within contract and Tessera policies and procedures.
Maintains exceptional relationships with the customer, contract officials, and contracted officers representing customers.
Maintains Tessera’s core values for humanitarianism and employment of people with disabilities.
Maintain a neat appearance and shall wear appropriate clothing for the performance of the work being performed.

Benefits

Medical, Dental, Vision, Life & Short-Term Disability Insurance
Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment
Flexible Spending Accounts for both medical and dependent care
11 paid federal holidays
accrual of 12 paid days of vacation at the start of employment
paid sick leave
Potential shared earning bonus
Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
Professional development, certifications, and training opportunities
Verizon wireless discount
Employee Assistance Program (EAP)
an engaging wellness program
Public Service Loan Forgiveness eligibility for full-time employees