Assistant Wellness Director

Massage Heights - KC-Ward Parkway•Kansas City, MO

1d•$18 - $20•Onsite

About The Position

Massage Heights is seeking an Assistant Wellness Director who is passionate about people and creating exceptional guest experiences. This role involves partnering with the Retreat Director to ensure smooth daily operations, inspire the team, and maintain a positive and professional environment. The ideal candidate is ambitious, sales-savvy, and a natural leader who lifts others up. This position offers career growth, leadership training, and a supportive work environment within beautiful, serene Retreat locations.

Requirements

At least 1 year of sales or retail management experience
Strong leadership, communication, and organizational skills
Experience coaching, training, and navigating conflict
Comfort with computers and standard software
Basic business math skills
A self-starter mindset and a passion for people

Nice To Haves

Experience with Zenoti or similar spa POS systems
Familiarity with massage, skincare, or spa environments
Experience working within a franchise model

Responsibilities

Partner with the Retreat Director to oversee daily operations, revenue goals, and inventory
Recruit, hire, train, and develop a high-performing team
Lead front desk training with coaching, role-playing, and membership-focused sales support
Build schedules that keep the Retreat humming
Set and achieve team and individual goals
Create a culture where exceptional guest service is the standard
Strengthen guest loyalty by delivering a 5 Star experience every time