Assistant Warehouse Supervisor

Jillamy Packaging & Warehouse•Mesquite, TX

13h

About The Position

The Assistant Warehouse Supervisor provides leadership and oversight of customer service and warehousing operations. The position ensures that 3PL processing, customer-specific documentation and protocols, paperwork, shop rates, job specifications, quality, safety, and labor allocation meet budget expectations. The role backs up the Warehouse Supervisor and trains and directs staff, including temporary and contract workers. It also includes hands-on tasks to support efficient and safe operations. The role directly or indirectly supervises employees and temporary or contractor workers in accordance with company policies and applicable laws. Supervisory duties include training and engaging employees; planning, assigning, and directing work; appraising performance; addressing complaints; and resolving problems. The position may require work across various locations and flexible hours across all shifts, including overtime and weekends, based on operational demands. The company offers a competitive benefits package and is an equal opportunity employer that provides reasonable accommodations to qualified individuals with disabilities.

Requirements

At least 2 years of warehouse or contract-packaging supervisory experience.
High school diploma, GED, or equivalent.
Previous forklift experience; must obtain and maintain a valid forklift license and be able to train others.
Calm demeanor and sound judgment when troubleshooting and handling issues.
Ability to develop and carry out policies and procedures.
Ability to lift up to 50 pounds with appropriate equipment or assistance.
Strong communication and interpersonal skills with internal and external stakeholders.
Ability to respond well to questions and read, interpret, and comply with written information and documents.
Strong attention to detail, including accuracy with data and numbers.
Ability to organize and prioritize work to meet deadlines productively and efficiently.
Professional presence and ability to defuse difficult situations and develop effective solutions.
Ability to work effectively independently and as part of a team.
Experience with standard Microsoft Office and related technology.
Ability to remain alert and work safely.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Authorization to work in the United States.
Ability to work flexible hours across all shifts, including overtime and weekends, according to operational demands.
May be required to work across various locations.

Nice To Haves

Customer contact and prior customer-facing experience preferred.
Valid forklift license/certification or training preferred.

Responsibilities

Provide customer service support for documentation, tracing, 3PL, and reporting.
Ensure efficient processes and administration across the organization.
Provide back-up support to the Warehouse Supervisor in supervising warehouse staff.
Record warehouse data, quality, time, and labor.
Perform daily order processing.
Maintain inventory and supplies.
Ship and receive goods and materials.
Operate forklifts safely and assist operations as needed.
Support employees with day-to-day operations, tasks, and troubleshooting.
Verify orders and track shipments.
Schedule daily shipments.
Ensure general, safety, regulatory, and customer compliance, including appropriate documentation.
Understand and properly implement SOPs.
Meet shop-rate expectations while maintaining quality.
Communicate effectively and professionally.
Seek and support continuous improvement in process efficiency, cost, and work effectiveness.
Attend to details and proactively address issues in a timely manner.
Perform continuous quality checks and alert management to issues.
Maintain regular attendance and punctuality and operate safely in all conditions.
Train and engage employees; plan, assign, and direct work; appraise performance; address complaints; and resolve problems.
Perform other duties and projects as assigned and follow company policies and procedures.