Assistant VP, Loan Fraud Risk Lead

Barclays•Wilmington, DE

4d•Remote

About The Position

The purpose of the role is to monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required. This includes execution of customer query support, such as credit card inquiries, account management, and case resolution related to suspected fraud. The role involves collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud. It also entails the development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies. Support will be provided to teams within the business operations function, including risk management, compliance, and customer care. The role involves the identification and implementation of trends and developments related to regulatory requirements and internal policies for fraud prevention and detection. Key Performance Indicators (KPIs) will be managed and developed to measure the effectiveness of customer care fraud prevention operations, utilizing data and technology to identify areas for improvement. The role also includes monitoring financial transactions for potential fraudulent and suspicious activities, conducting investigations, and reporting fraud incidents.

Requirements

Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
Lead collaborative assignments and guide team members through structured assignments.
Identify the need for the inclusion of other areas of specialisation to complete assignments.
Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc) to solve problems creatively and effectively.
Communicate complex information (sensitive information or information that is difficult to communicate because of its content or its audience).
Influence or convince stakeholders to achieve outcomes.
Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship.
Demonstrate the Barclays Mindset – to Empower, Challenge and Drive.
Perform data analytics for designing and evaluating fraud strategies for their effectiveness and manage deliverables needed to implement.
Own and manage fraud rules, scores, and detection strategies.
Support model performance evaluation and work with governance teams for meeting governance requirements.
Conduct defect reviews of high fraud losses cases to identify any gaps in Fraud strategy, case management, or make procedural adjustments.

Nice To Haves

Advise and influence decision making.
Contribute to policy development.
Take responsibility for operational effectiveness.
Collaborate closely with other functions/ business divisions.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

Responsibilities

Monitor customer accounts for suspicious/fraudulent activities and take appropriate action.
Execute customer query support, including credit card inquiries, account management, and case resolution related to suspected fraud.
Collaborate with internal stakeholders and law enforcement agencies on potential fraud cases.
Develop and implement fraud prevention strategies and procedures.
Support business operations functions such as risk management, compliance, and customer care.
Identify and implement trends and developments related to regulatory requirements and internal policies for fraud prevention and detection.
Manage and develop KPIs to measure the effectiveness of customer care fraud prevention operations.
Monitor financial transactions for potential fraudulent and suspicious activities, conduct investigations, and report fraud incidents.
Act as a subject matter expert for strategy management to prevent fraudsters and credit abusers from opening loans using own or stolen identities.
Perform data analytics for designing and evaluating fraud strategies.
Own and manage fraud rules, scores, and detection strategies.
Work closely with the fraud operations team.
Deliver tangible business benefit and value (e.g., loss avoidance, expense optimization, enhanced customer experience).
Support model performance evaluation and work with governance teams for meeting governance requirements.
Conduct defect reviews of high fraud losses cases to identify gaps in Fraud strategy, case management, or make procedural adjustments.