Assistant Vice President, Risk Control Operations

Gallagher•Rolling Meadows, IL

About The Position

The Assistant Vice President, Risk Control Operations leads a Risk Control team that delivers high-quality, efficient service to internal and external clients across a network of branches. The role aligns Sales, Service, Risk Control, and Safety goals while advancing operational excellence, client satisfaction, profitable growth, and talent development. It directly influences new business development, client retention, client satisfaction, operating performance, and the enhancement of Gallagher’s value proposition. The position fosters accountability, performance, innovation, and continuous improvement. The role provides strategic and operational leadership for Risk Control professionals and program coordinators; monitors performance; improves processes and resource utilization; and resolves complex client, operational, and personnel issues. It also manages relationships with key captive clients and strategic accounts, supports business development and client retention, and partners across Sales, Account Management, Service, Account Planning, and Claims Advocacy. Talent responsibilities include hiring, onboarding, coaching, performance management, development planning, employee engagement, mentorship, and succession planning. The position requires a bachelor’s degree and at least eight years of relevant safety, risk, or loss-control experience, along with knowledge of applicable safety codes and standards. The successful candidate must be able to travel and work beyond the normally scheduled workweek as necessary.

Requirements

Bachelor’s degree.
At least 8 years of experience as a safety, risk, or loss-control consultant in an insurance broker or carrier environment, or as a safety technician or manager in private industry.
Strong knowledge of federal and state safety codes and standards, including OSHA, EPA, and/or DOT requirements.
Experience designing and implementing productivity and Risk Control & Safety Services improvements.
Ability to travel and work beyond the normally scheduled workweek as necessary.
Demonstrated leadership experience and ability to inspire, develop, and lead high-performing teams.
Strong organizational and project management skills, including the ability to manage multiple priorities, competing demands, and complex client issues.
Problem-solving and decision-making capabilities in fast-paced, evolving environments.
Forward-thinking leadership style focused on continuous improvement and innovation.
Positive leadership behaviors and the ability to develop high-performing employees and teams while achieving results.
Ability to balance client needs with operational efficiency.
Operational service-delivery management expertise focused on service quality, people, process, and technology.

Nice To Haves

At least 5 years of experience leading a team.
Bachelor’s degree in Occupational or Industrial Safety, Fire Protection, or Risk Management.
Associate in Risk Management (ARM), Associate in Safety Professional (ASP), or Certified Safety Professional (CSP) certification.
Growth-oriented mindset and passion for operational excellence, client satisfaction, and business development.
Technical knowledge and experience in EHS, safety, risk control, risk management, loss prevention, occupational safety, or a related field.
Experience managing client relationships, business development activities, sales support, and proposal preparation.
Excellent communication, relationship-building, and stakeholder management skills.
Willingness and desire to assume increasing leadership responsibilities, with potential to advance into broader regional leadership roles.

Responsibilities

Lead and oversee Risk Control professionals and program coordinators to ensure consistent delivery of defined service offerings and operational excellence.
Monitor and measure team performance using productivity, quality, and service metrics.
Promote best practices and identify process improvements, operational efficiencies, and scalable solutions.
Oversee workload distribution and resource allocation for field associates and coordinators.
Resolve escalated client issues, operational challenges, and personnel matters, providing timely guidance.
Build and maintain partnerships with clients, carriers, captive insurance programs, and internal stakeholders.
Manage relationships with key captive clients and strategic accounts, addressing concerns and developing solutions for long-term success.
Oversee assessments for prospective captive members, including scheduling, coordination, and Risk Control evaluations.
Manage captive member contract renewals and ensure renewal strategies are executed on time.
Partner with Sales and Account Management on business development, sales presentations, proposals, and client retention.
Collaborate with Sales, Service, Account Planning, and Claims Advocacy to develop cross-functional solutions that improve client outcomes and support business growth.
Lead talent acquisition, onboarding, coaching, performance management, development planning, and employee engagement for the Risk Control team.
Develop future leaders through mentorship, succession planning, and professional development.
Foster collaboration, accountability, innovation, and continuous learning.