Assistant Vice President, Residential Lending Production Manager

Torrington Savings Bank•Torrington, CT

68d

About The Position

The AVP, Residential Lending Production Manager is responsible for managing the end-to-end loan production process, ensuring timely and accurate processing, underwriting, and closing of residential mortgage loans. This role oversees operational staff, maintains compliance with regulatory requirements, and drives efficiency through process improvements and technology utilization. The AVP, Residential Lending Production Manager ensures a superior customer experience while meeting product goals and quality standards. Direct reports will include underwriters, processors, and closers.

Requirements

Bachelor’s degree in Business, Finance, or related field preferred.
Minimum 5 years’ experience in residential mortgage operations, including underwriting, processing, and closing.
Strong knowledge of mortgage regulations and compliance requirements.
Proficiency in LOS platforms (Encompass, MortgageBot) and Microsoft Office Suite.
Excellent leadership, organizational, and critical thinking skills.
Effective communication and change management abilities.
NMLS Certification required.

Nice To Haves

Experience with workflow automation and digital mortgage solutions, secondary market guidelines, and investor requirements preferred.

Responsibilities

Manage daily operations of loan processing, underwriting, and closing teams to ensure timely and accurate workflow.
Monitor pipeline activity and allocate resources to meet production targets.
Serve as escalation point for complex loan scenarios, underwriting exceptions, and operational issues.
Ensure consistent, professional communication with borrowers and internal stakeholders.
Resolve escalated customer issues promptly and effectively.
Work as liaison with closing attorneys, CATIC as well as internal customers such as the loan originators and other internal employees.
Ensure adherence to federal, state, and investor guidelines (e.g., HMDA, RESPA, Reg Z, ECOA).
Monitor quality control reviews and implement corrective actions to prevent recurring errors by team members.
Maintain accurate disclosures and documentation throughout the loan process.
Identify, correct and train team members to enhance overall performance quality.
Optimize use of Loan Origination Systems (e.g., Encompass, MortgageBot) for efficiency and compliance.
Identify and implement process improvements to enhance productivity and reduce cycle times.
Collaborate with IT and vendors on system updates and troubleshooting.
Work with COCC on Encompass Admin issues.
Oversees the processing and underwriting staff’s review of residential appraisals and the completion of the appraisal review forms in a timely manner.
Offers guidance to processors during this process and advises them on appropriate action when information in an appraisal report is inaccurate or missing.
Reviews appraisals during times of high volume.
Works closely with VP Residential Lending on projects including product initiatives, CRA Lending programs i.e., FHLB programs, etc. and NFP program management.
Assumes additional duties as assigned by management.