HQ - Assistant Vice President, Operations

Stanley Martin Homes • Fairfax, VA

9d • Onsite

About The Position

The Assistant VP, Operations is a self-motivated professional with strong organizational, communication, leadership, and analytical skills. This position works closely with the EVP of Operations, operations team, and executive leadership to support daily operations, manage offshore staff, improve operational processes, and ensure compliance with investor, state, and agency requirements. The role is instrumental in driving operational efficiency, staff development, and quality assurance initiatives.

Requirements

• Minimum of 3–5 years of mortgage operations experience, including experience working with or managing offshore teams.
• Advanced proficiency in the Encompass Loan Origination System required.
• Ability to work independently while functioning effectively as part of a collaborative team environment.
• Strong organizational skills with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• Excellent attention to detail, research, and analytical skills.
• Demonstrated critical-thinking skills with the ability to respond effectively to time-sensitive business needs.
• Excellent written and verbal communication skills across all levels of the organization.
• Strong customer service orientation and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Willingness to attend training and learn updated procedures as required.
• Demonstrated initiative, sound judgment, self-motivation, and commitment to professional growth and increasing responsibility.

Nice To Haves

• Bachelor’s degree or equivalent work experience preferred.

Responsibilities

• Lead the management, training, and development of offshore staff, as well as teams within the Appraisal and Quality Assurance departments.
• Collaborate with the operations management team to enhance, implement, and maintain operational policies and procedures.
• Assist the EVP of Operations with operational initiatives, special projects, and process improvement efforts.
• Monitor workflow efficiency and support process optimization across operational functions.
• Foster strong communication and collaboration across departments and with offshore vendor partners.
• Perform additional duties and responsibilities as assigned by management.

Benefits

• Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed
• employer-paid Short Term and Long Term disability
• basic life and AD&D insurance
• employee-paid life
• Legal Resources
• Aflac supplemental options
• 401(K), with up to $4K employer match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA) for dependent care
• 12 weeks of paid maternity leave through our Short-Term Disability Plan
• wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
• Paid Time Off (increases with tenure)
• no-cost coverage for identity theft or travel mishaps
• advanced pay option through Dayforce Wallet

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree