Vice President, Operations

High's•Sparks Glencoe, MD

1d•$115,000 - $135,000•Hybrid

About The Position

High's is looking for a Vice President of Operations to lead our growing network of convenience stores across Maryland and Delaware. This is a unique opportunity to make a meaningful impact on our people, operations, and continued growth as a member of our executive leadership team. This executive leadership role is responsible for driving operational excellence, profitability, customer experience, and team development while supporting the company's continued growth.

Requirements

10+ years of progressive retail operations leadership experience.
5+ years leading multi-unit operations in a senior leadership role.
Experience in convenience stores, fuel retail, grocery, restaurant, or other high-volume retail environments.
Strong financial acumen with proven P&L management experience.
Demonstrated success improving operational performance, sales, profitability, and employee engagement.
Exceptional leadership, communication, and organizational skills.
Ability to travel regularly throughout Maryland and Delaware.

Nice To Haves

Convenience store and fuel retail experience.
Food service operations experience.
Experience leading growth, turnaround, or acquisition initiatives.

Responsibilities

Develop and execute operational strategies that drive revenue growth, profitability, market share, and long-term business objectives.
Lead, mentor, and develop District Managers and other field leadership team members, fostering a culture of accountability, engagement, and high performance.
Maintain ownership of retail operational P&L performance, budgeting, forecasting, capital planning, and expense management.
Establish and monitor key performance indicators (KPIs), operational scorecards, and performance management systems to ensure achievement of company goals.
Partner with the executive leadership team to develop and implement strategic initiatives that support organizational growth and operational excellence.
Identify and drive continuous improvement opportunities, process optimization, and operational efficiencies across the enterprise.
Oversee talent development strategies, succession planning, leadership development programs, and workforce planning initiatives.
Champion a customer-centric culture that delivers exceptional service, strong brand standards, and consistent execution across all locations.
Ensure compliance with all regulatory requirements, company policies, safety standards, food service regulations, and fuel operations guidelines.
Collaborate with Finance, Human Resources, Marketing, Merchandising, Facilities, and Supply Chain teams to align operational execution with corporate objectives.
Lead the operational integration and execution of new store openings, acquisitions, remodels, and other growth initiatives.
Evaluate emerging technologies, systems, and best practices to enhance operational performance and scalability.
Present operational performance, strategic recommendations, and business insights to executive leadership and ownership.
Serve as a key member of the executive leadership team, contributing to company strategy, organizational planning, and long-term business growth.