Assistant Vice President, Loan Servicing
Institution for Savings•Newburyport, MA
•$80,000 - $88,000•Onsite
About The Position
The Institution for Savings is seeking an Assistant Vice President of Loan Servicing to support the servicing of residential and commercial loan portfolios. This role ensures operational effectiveness, regulatory compliance, and high standard of customer service, while serving as an expert for complex loan servicing matters.
Requirements
- Bachelor’s degree from four-year College or University; or one or two years related experience and/or training; or equivalent combination of education and experience.
- Experience with loan servicing systems.
- Proficiency in Microsoft Excel and Word.
- Strong problem-solving and analytic capabilities
- Excellent communications and interpersonal skills
- Strong customer service skills to effectively resolve customer’s concerns
- Embraces team-oriented culture with leadership potential.
Responsibilities
- Parameter report maintenance
- Investor reporting
- General Ledger reconciliation and resolution
- Set up of purchased/participation loans
- Transaction corrections
- Reviewing daily reports
- Loan OnBoard liaison
- Back up the VP of Loan Operations
- Mentor the servicing team and assist with more complex loan servicing questions.
Benefits
- Fully paid medical insurance
- Dental insurance
- Vision insurance
- Dollar-for-dollar 401(k) match up to 10%
- Life insurance
- Disability plan
- Pension plan after 2 years of service
- Generous vacation and PTO time
- Quarterly incentive
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
