Assistant Vice President, Change Management
Golub Capital•New York, NY
•$95,000 - $150,000•Hybrid
About The Position
The Change Management Department is responsible for continually helping individuals impacted by systems or process changes be successful by implementing a systematic change management approach, building support, addressing resistance and developing the required knowledge and ability to implement the change. We help them make successful transitions resulting in changes that are thoroughly and smoothly implemented with lasting benefits.
Requirements
- Bachelor’s degree required
- 5+ years of direct relevant experience is required
- Experience working with digital adoption tools (e.g., WalkMe, Pendo, Userlane, Appcues); strong knowledge of WalkMe is preferred
- Excellent written and verbal communication skills
- Excellent collaboration skills
- Navigates shifting priorities with resilience and focus
- Must be motivated by a fast paced, complex environment and comfortable learning new technologies quickly
- Enthusiastic about working in office and creating a Gold Standard hybrid work culture
Nice To Haves
- Familiarity with implementing a range of training assets in the financial services industry is a plus
- Experience with design, user experience and Learning Management Systems is a plus
- Background in technology services and support is a plus
Responsibilities
- Shaping and driving change strategies aligned with enterprise goals
- Leading delivery of change initiatives; tracking performance and mitigating risks
- Coaching team members while fostering collaboration and growth
- Applying data-driven insights to assess impact and guide decisions
- Collaborating with internal stakeholders to conduct needs assessments and customize training plans based on employee and project requirements
- Building and implementing solutions using dynamic digital adoption tools
- Creating comprehensive process maps with a focus on user impact using Visio, SharePoint Online, PowerPoint and videos
- Developing content and designing training materials including e-learning videos, training guides and quick reference cards
- Researching and testing new technologies and processes to develop relevant learning materials
- Troubleshooting technical issues and coordinating with vendor support
- Maintaining and updating learning materials throughout project lifecycles and beyond
Benefits
- 401(k) eligibility
- various paid time off benefits such as vacation, sick time and parental leave
- full range of medical, financial and/or other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
