Assistant Vice President - Auto Claims

Aviva • Oakville, ON

1d • Hybrid

About The Position

We are currently looking for an Assistant Vice President for our Auto Claims team reporting to the VP of Claims. This role is a key contributor in the Claims organization, building networks and relationships across multiple lines of business, and across enterprise-wide initiatives. You will ensure that our customers receive the best customer experience in their time of need. In order to do so, you will take the lead to find opportunities to improve the customer journey, the claims handling experience, processes, and financial outcomes for our business. In this role, you will provide strategic and operational leadership for the day‑to‑day management of Auto Claims across Ontario and Quebec, supported by exceptional oral and written communication skills. The position holds accountability for operational performance, risk management, and governance, overseeing services that have a direct and significant impact on Aviva Canada’s customers and broker partners. The role is responsible for leading and managing people through our Aviva Values – delivering on our employee promise of recognizing, developing and engaging our people.

Requirements

• A post-secondary degree and a professional Insurance qualification, such as the CIP/FCIP
• Demonstrated experience handling multi‑line claims, with strong expertise in Auto Physical Damage and approximately 7–10 years of technical file handling experience, along with broad knowledge of insurance products and lines of business.
• Significant leadership experience in an Operational, Claims or Call Centre environment, with 5 to 7 years of that experience being at a senior level
• Propensity for execution and passion for continuous improvement.
• Developed and implemented efficient process enhancements and lead people through change
• Shown performance management and career development of others
• Business management ability with experience translating strategy into sound technical and business processes
• Shown ability to get results through collaborative, outcomes-focused relationships with multiple internal and external partners

Responsibilities

• Use the use of data to understand how your people and the business unit are performing and initiate improvement activity through to execution.
• Working side-by-side with your team to understand your people’s capability, your unit’s performance, and the system in which you operate
• Making decisions using data, observing the environment to identify performance blockers/barriers.
• Use the data, insight and expertise of the frontline staff to figure out how we improve our overall performance and results.
• Ensuring the Quality Assurance program is in place and fit for purpose and that the outcomes are used to identify performance management needs, training needs, and to ensure that the overall governance within the operation is effective.
• Fully understand the operational risks, meet compliance obligations, and measure how the team meets those requirements
• Leading and overseeing financials focusing on indemnity reserves and spend for National Claims Support
• planning and lead implementation of enterprise and National Claims initiatives, ensuring delivery of line of business requirements
• Use systems and technology to enable streamlined process and improve efficiency and productivity
• Be accountable for significant partner management
• Provide input to the VP of Claims in support of future strategic direction and change, including input into annual business planning and priority setting
• Monitor team capacity, workload and work assignment; find opportunities to partner with other lines of business for shared staffing deployment as appropriate
• Continue to develop engaged, talented colleagues that are prepared to grow and stretch themselves into a variety of roles within Aviva
• Provide support and direction to the Claims Learning and Development Team, People Function with respect to recruitment and capability of our people

Benefits

• Base compensation
• Eligibility for annual bonus
• Retirement savings
• Share plan
• Health benefits
• Personal wellness
• Volunteer opportunities
• Outstanding career development opportunities
• Professional development education
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior