Assistant Vice Chancellor

UNC-Chapel Hill • Chapel Hill, NC

1d • Hybrid

About The Position

The Assistant Vice Chancellor for Educational Technologies and Customer Experience & Engagement (AVC, EdTech & CXE) provides visionary, data-informed leadership for the University’s digital learning ecosystem, technology-enabled teaching and learning, and the end-to-end customer experience of students, faculty, staff, and academic partners. The AVC leads two strategically integrated portfolios: 1. Educational Technologies learning management system (LMS) strategy and operations; classroom & learning space technology; digital learning tools; media services & lecture capture; assessment and academic integrity technologies; learning analytics; and instructional design partnerships. 2. Customer Experience & Engagement enterprise service desk and field services; service management, knowledge management, and self-service; user experience (UX) and accessibility; technology communications; training & digital adoption/change management; customer listening and CRM; and service analytics. The AVC is a trusted strategic partner to the Provost’s Office, Vice Provosts, Deans, University Libraries, Teaching & Learning Centers, Student Affairs, Enrollment, Communications, and central IT leaders translating academic priorities into scalable, secure, and accessible solutions that measurably improve teaching, learning, and campus experience.

Requirements

• Undergraduate degree in related field (amount and type of experience may be a viable substitute).
• Minimum of 7 years progressively responsible leadership in higher education IT, academic technology, or enterprise service management.
• Minimum 5 years managing managers and multi-disciplinary teams.
• Demonstrated success overseeing LMS ecosystems, classroom technology operations, and/or instructional technology portfolios at scale.
• Proven leadership of service management, service desk operations, customer experience programs, and organizational change management.
• Strong track record collaborating with academic leadership (Provost, Deans, Faculty Governance), and cross-functional partners (Teaching & Learning, Student Success, Libraries).
• Experience with accessibility standards (e.g., WCAG /Section 508), privacy/security frameworks (FERPA, data classification), and vendor governance.
• Excellent communication, negotiation, and relationship-building skills across technical and non-technical communities.

Nice To Haves

• Advanced degree in a related field.
• Experience with AI-enhanced learning tools, learning analytics ethics, and responsible AI governance in academic contexts.
• Expertise with service analytics, CRM for engagement, and digital adoption strategies at enterprise scale.
• Experience in capital planning for learning spaces, AV standards, and lifecycle refresh programs.

Responsibilities

• Provide visionary, data-informed leadership for the University’s digital learning ecosystem, technology-enabled teaching and learning, and the end-to-end customer experience of students, faculty, staff, and academic partners.
• Lead Educational Technologies portfolio including LMS strategy and operations, classroom & learning space technology, digital learning tools, media services & lecture capture, assessment and academic integrity technologies, learning analytics, and instructional design partnerships.
• Lead Customer Experience & Engagement portfolio including enterprise service desk and field services, service management, knowledge management, and self-service, user experience (UX) and accessibility, technology communications, training & digital adoption/change management, customer listening and CRM, and service analytics.
• Serve as a trusted strategic partner to academic leadership and central IT leaders to translate academic priorities into scalable, secure, and accessible solutions.
• Improve teaching, learning, and campus experience through technology solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior