Assistant Valet Manager

LAZ Parking Midwest • Cleveland, OH

11d • Hybrid

About The Position

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, “parking is our industry, but people are our passion”. Our mission is to “create opportunities for our employees and value for our clients.”
When it comes to parking, we’re the experts! The LAZ Healthcare Services silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Healthcare Services team specializes in Healthcare Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners. LAZ Healthcare Services is passionate about providing every patient with an exceptional experience.

Requirements

• Candidates must have reliable personal transportation and a valid driver's license.
• Bachelor's Degree or equivalent work experience desired.
• Prior experience in the valet industry (Parking, Restaurants, Healthcare, etc.) is preferred.
• Previous supervisory or management experience is preferred.
• Valid driver’s license required.
• Previous experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Must have reliable personal transportation to travel between multiple hospital locations throughout the suburban Cleveland area.
• Ability to travel regularly between assigned client sites as business needs require.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Nice To Haves

• Prior experience in the valet industry (Parking, Restaurants, Healthcare, etc.) is preferred.
• Previous supervisory or management experience is preferred.

Responsibilities

• Responsible for the financial, operational, safety, and service-related success of the Healthcare Services Portfolio.
• Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Supervisors and Shift Leads.
• Ensure LAZ internal stand up meetings (Pre-Shifts or “Huddles”) are held each shift either personally or managed through Supervisors / Shift Leads.
• Assist with the management and development of the Healthcare Services Portfolio team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identify high potential employees to support the organization’s continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training Manager are rolled out to new and existing employees.
• Any and all safety concerns are reported to the Healthcare Services Portfolio Manager for review and suggestions on how to improve safety at your hospital(s).
• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hospital internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from assigned hospital(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Assist with the monitoring, review, and analysis of the market rate structures.

Benefits

• Mileage incurred for business-related travel between assigned locations will be reimbursed in accordance with company policy.
• Mileage reimbursement is provided for approved business travel between assigned locations in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree