Assistant Toll Plaza Supervisor- TP173

Ohio Turnpike and Infrastructure Commission•Oh, OH

9d•Onsite

About The Position

The Ohio Turnpike & Infrastructure Commission is seeking a Toll Plaza Supervisor to work in our Toll Operations Department at the Exit 173 Interchange (Cleveland).

Requirements

Minimum of high school diploma or GED with business background (e.g., college courses, seminars and/or business/management exposure)
Prior field experience and working knowledge of toll plaza operations required
External candidates will only be considered if possessing recent relevant Supervisory/Management experience as well as cash handling experience
Knowledge of toll plaza operations; employee training and development; basic organization and operation of state and local government; Ohio Turnpike Commission policies and procedures; labor relations; and contract administration
Ability to define problems, collect data, establish facts and draw valid conclusions
Prepare and maintain accurate and concise reports and records
Handle routine and/or sensitive inquiries and communications with government and legislative officials, business representatives and/or general public, exercising professionalism, discretion and sound judgment
Must be able to meet the demands of an unpredictable field environment (e.g., responding to emergency situations; driving long distances; being able to lift or move at least 40 pounds; work-varying schedules)

Nice To Haves

Labor Management experience a plus

Responsibilities

Assist Toll Plaza Supervisor in the everyday operations of the toll plaza(s)
Assist Toll Plaza Supervisor with scheduling toll plaza personnel, overseeing staff, electronic and automated, toll collection, servicing, flushing and replenishing all ATPM and DATIM operations, inclusive of 24/7 remote monitoring of multiple toll plaza(s)
Maintaining field employee records
Address employee concerns; evaluates job performance of toll collector staff
Order necessary uniform items and toll plaza supplies
Provide training of employees and the necessary daily instruction to maintain and/or improve employee performance
Ensure that all procedures are followed pursuant to toll operations protocol
Issue discipline to employees
In absence of Toll Plaza Supervisor, acts as Commission representative in departmental Step 1 grievances
Respond to emergency situations involving the toll plaza, the staff and Ohio Turnpike customers (e.g., contacts maintenance personnel, requests emergency assistance from law enforcement officers and emergency medical assistance from local fire departments)
Assist in performing traffic control tasks which may include flagging traffic, maintaining traffic cones and barrels, and measuring vehicles to ensure that legal vehicle dimensions are not exceeded
May be required to work the toll lanes (e.g., during relief periods, circumstances requiring customer intervention, emergency situations)
May be required to spread salt on sidewalks and/or assist with snow removal in inclement weather
Perform any other duties as may be assigned by the Toll Plaza Supervisor