Assistant Thrift Store Manager

Goodwill NYNJ • Roxbury Township, NJ

1d • Onsite

About The Position

The Assistant Thrift Store Manager will operate in accordance with established hours of business and ensure the store is properly staffed. They will maintain high standards for the store's general conditions, meet performance standards and goals, and control and minimize store expenses. A key responsibility is ensuring a sufficient supply of cash and change for daily business needs and maintaining a safe environment for customers and employees. The role involves fostering excellent customer relations through employee training and monitoring, conducting interviews, and recommending hires. Additionally, the Assistant Manager will conduct various types of employee training, assist with performance evaluations and salary recommendations, and enforce corporate policies. They will investigate and resolve employee complaints, ensure accurate timekeeping, and manage merchandise processing, pricing, tagging, and display to maximize sales. The position also focuses on developing the local donor base, establishing sound cash-handling procedures, and preparing various reports. The Assistant Manager will answer employee questions regarding policies, conduct meetings, and ensure optimal merchandise stocking and back-room production. They will also train employees on security and loss prevention policies, ensure timely bank deposits, and maintain the cleanliness and security of store assets and premises. Regular employee bag and locker checks are required. The Assistant Manager is responsible for payroll reconciliation in the absence of the Store Manager. Activities are subject to change to meet business needs with management approval.

Requirements

• High school diploma, GED equivalency required, or its equivalent in courses of business or marketing
• Two (2) years of supervisory experience
• Two (2) years of retail experience
• Experience with supervision and training direct reports in all aspects of store operations
• Must be able to work flexible hours
• Outstanding organizational skills
• Ability to calculate amounts
• Working knowledge of computers and Microsoft Office applications

Nice To Haves

• Some college preferred

Responsibilities

• Operate in accordance with the established hours of business and is properly staffed
• Ensure that general conditions of store meet high standards at all times
• Ensure performance standards and goals are met regularly
• Control and minimize store expenses
• Maintain a supply of cash and change sufficient to meet daily business needs
• Ensure that the premises are at all times safe for customers and employees
• Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance
• Schedule interviews, and recommend hiring of store employees
• Conduct initial training, recurrent training, or training in new skills, policies, or procedures
• Assist store manager with employee performance evaluation and discussion
• Assist store manager to recommend raises for employees
• Enforce corporate personnel, loss prevention and operational policies and procedures
• Investigate and resolve employee complaints, grievances, or conflicts
• Ensure that employees accurately and properly record all hours worked
• Process, price, tag, hang, and display merchandise to maximize sales
• Recommend ways to increase sales, efficiency
• Develop and expand local donor base
• Establish and monitor sound cash-handling procedures consistent with company policy
• Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required
• Answer employees’ questions as to policies, procedures, etc.
• Schedule and conduct periodic store-employee meetings to discuss new matters or particular problems
• Ensure that the store is adequately but not excessively stocked with merchandise at all times
• Organize back-room production area to optimize merchandise output
• Ensure that employees have been trained in and are complying with security policies and procedures
• Train employees on loss prevention policies
• Establish and monitor sound cash- handling procedures consistent with company policy
• Train employees on loss prevention policies
• Ensure timely bank deposits either personally or by higher management
• Maintain excellent cleanliness of the store, including restrooms, donation center, and back room
• Ensure safety and security of store assets and premises
• Conduct employee bag and locker checks regularly
• Prepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests
• Prepare and review banking documents, such as, deposit slips, and compare to store reports
• Prepare, review and/or approve sales reports, invoices, donor logs, cash reports, petty cash and
• Responsible for payroll reconciliation in the absence of the Store Manager.

Benefits

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED