Assistant Therapist Manager - Tribeca

AIRE Ancient Baths•New York, NY

2d•Onsite

About The Position

The Assistant Therapist Manager coordinates and oversees the Therapists team during assigned shifts and supports the Therapist Manager in daily operations, helping ensure smooth operations and the company’s customer-experience standards. The role leads day-to-day team coordination, treatment flow, quality assurance, inventory activities, and staff development. It may assume department leadership in the Therapist Manager’s absence and perform Manager on Duty responsibilities, including opening and closing shifts, when assigned. The position supervises up to 25 Therapists during assigned shifts.

Requirements

Active New York State Massage Therapy License.
At least 2 years of professional experience as a Licensed Massage Therapist.
At least 2 years of direct team leadership experience in spa, aesthetics, or wellness operations.
Demonstrated experience managing, motivating, and developing team members.
Strong organization and operational skills, including scheduling, treatment coordination, and maintaining efficient daily operations.
Ability to lead teams, resolve challenges, and support exceptional guest experiences and employee success.
Proactive, hands-on leadership approach and willingness to support daily operations as needed.
Strong communication, problem-solving, and team development skills.
Evening and weekend availability.

Nice To Haves

Previous experience training and developing massage therapists.

Responsibilities

Coordinate daily Therapist schedules, assignments, attendance updates, and real-time operational changes.
Oversee coordination between the Therapist team and Bath Area to support punctual treatments, room readiness, and a seamless guest experience.
Lead daily team briefings, communicate priorities, and ensure clear shift handovers.
Conduct operational checks of treatment rooms, supplies, grooming standards, and service areas.
Coordinate with Front Desk, Housekeeping, Facilities, and Bath Area teams about operational changes and guest needs.
Lead the department in the Therapist Manager’s absence and maintain continuity of operations and team coordination.
Lead the team during guest, operational, health and safety, or emergency situations, following established procedures.
Perform Manager on Duty responsibilities, including opening and closing shifts, when assigned.
Supervise up to 25 Therapists during assigned shifts, set expectations, and support daily performance.
Provide ongoing feedback, address attendance or performance concerns, and escalate matters to the Therapist Manager as appropriate.
Support quarterly Therapist team meetings and conduct structured one-on-one meetings.
Support team members’ development and performance evaluations.
Support Therapist onboarding and provide refresher or service-related training as needed.
Conduct hands-on Therapist training when appropriately licensed as a New York State Massage Therapist.
Review and validate worked hours, attendance records, and other payroll-related information before managerial review.
Maintain the department’s service, presentation, cleanliness, and operational standards.
Monitor inventory and storage organization weekly and monthly.
Coordinate department orders in accordance with internal approval procedures and support receipt and organization of deliveries.