Assistant Technology Services Specialist

Los Angeles Community College District • Los Angeles, CA

3d • Onsite

About The Position

Provides technical support of entry to moderate level difficulty, complexity, and scope involving the installation, configuration, update, repair, replacement, and operation of a wide range of technology such as computer software, computer hardware, and related peripheral equipment; guides users on the appropriate uses of technology; and ensures user satisfaction with technology solutions and customer service.

Requirements

• An associate degree or its equivalent from a recognized college or university with a major in computer information systems, computer science, computer engineering, mathematics, or a related field.
• Graduation from high school or its equivalent AND two years of recent, full-time, paid technical computer experience, preferably in heterogeneous (Mac and Windows, mobile devices, desktops, laptops) environments.
• Knowledge of: Capabilities, set-up, operation, and maintenance requirements of computers and peripheral equipment
• Smart classroom technology including but not limited to panel control systems; video data projectors; document cameras; digital presenters, interactive whiteboard or smart board
• Techniques used to troubleshoot equipment and software malfunctions
• Operation and functionality of computer software including, but not limited to, Microsoft applications, Microsoft Windows, Apple OS/iOS Operating systems environments
• Principles and techniques of inventory/property management including asset management software
• Techniques of active listening
• New trends and developments in computer and classroom technology
• Principles and protocols of quality customer service
• Basic principles of training
• Skill in: Use of Microsoft Office Suite
• Ability to: Diagnose and resolve routine technical problems involving software, computer hardware, and related technology and peripheral equipment
• Provide routine technical assistance in configuring and troubleshooting smart classroom equipment
• Utilize diagnostic test procedures and instruments
• Meet established priorities and project schedules
• Provide guidance to computer users in the use of a wide variety of common computer and academic instructional software and equipment
• Write instructions in a manner that can be understood by computer users with different levels of computer literacy
• Write clear and logical documentation
• Actively contribute to a culture of constructive collaboration and innovation with colleagues
• Maintain high levels of customer service and satisfaction
• Build rapport with users and maintain a professional demeanor while handling user issues
• Respond professionally, effectively, and efficiently with technology staff, users, students, and vendors
• Maintain a focus on details, quality, and precision in the performance of duties
• Maintain confidentiality of work-related sensitive information and materials
• Maintain current knowledge of a wide range of computer technologies and applications
• Learn the characteristics of new computer systems, software, and hardware and update technical skills to adapt to changing technology

Responsibilities

• Installs, configures, and troubleshoots a limited range of technology including computer software, computer hardware, printers, and related peripheral devices and equipment.
• Installs, upgrades, and maintains local, non-enterprise software applications and suites; ensures compliance with license agreements and copyright requirements.
• Responds to the needs and inquiries of users; implements solutions; and follows up with users to assure the stability and functionality of District issued end user systems.
• Responds to help desk ticket referrals concerning locally-based problems with hardware, software, and networking, and other computer related technologies; deploys solutions and follows up.
• Installs, configures, and troubleshoots smart classroom technology and equipment such as panel control systems; video data projectors; document cameras; digital presenters, interactive whiteboard or smart board, and integrations to the overall technology environment at an assigned location.
• Interfaces with technology peers, support staff, and vendors to coordinate activities, exchange information, and solve technology issues and concerns.
• Assists in the delivery, setup, and teardown of presentation and technology equipment for indoor and/or outdoor events.
• Sets-up user access to local file sharing and learning management systems.
• Writes routine operating instructions, training materials, and manuals and guides users on software and hardware use.
• Keeps users informed and gathers critical feedback to improve processes and relationships.
• Tracks assigned technology inventory, controls access to server rooms and data closets, monitors software such as antivirus and MDM; assists in data capture for asset management software and continuously updates the asset management software as inventory changes.
• Creates and maintains records and documentation to support building the team knowledge base.
• Attends assigned training programs and activities in order to maintain current knowledge of technological advances and changes.
• May provide entry to moderate level technical support involving assistive technology, multimedia technology, and security technology as needed.
• Performs related duties as assigned.

Benefits

• Medical and dental insurance and vision care plans are provided for employees and their dependents.
• A $50,000 life insurance policy is provided free of charge for each employee.
• New employees receive 12 full-pay days and 88 half-pay days of illness leave.
• 19 paid holidays per year.
• Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District. Vacation days for management and confidential positions begin at 15, 20, or 24 days.
• Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
• Employees become members of the Public Employees Retirement System.
• Employees are also covered by Social Security.
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree