Assistant Team Leader (42493)

GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC•Rockledge, AZ

8d•Onsite

About The Position

Under the direction of the Team Leader, the Assistant Team Leader (ATL) is responsible for assisting in generating revenue and controlling expenses. This role involves the supervision of personnel, scheduling, reporting, managing supplies, ensuring safety and security, and providing exceptional customer service to both employees and customers. The ATL operates the store within budgeted expense-to-revenue ratios and manages donor flow according to Goodwill policies. They are responsible for maintaining labor and payroll, store image, loss prevention, safety, security, and ordering/maintaining supplies within budget. The ATL also handles cash handling, end-of-day reports, safety inspections, inventory management, and various other administrative and operational tasks to support the Team Leader and Production Manager in achieving production goals and maintaining compliance with CARF standards.

Requirements

High School education or equivalent is required.
A minimum of five (5) years retail experience is required.
A minimum of three (3) years supervisory experience is required.
Ability to adhere to the organizations Core Principles.
Ability to operate a cash register, calculator and basic computer skills.
Ability to work independently with minimal instruction and/or direction from Team Leader.
Knowledge of product recalls and unacceptable donated goods.
Skilled in maintaining inventory, sales, and store records.
Ability to effectively supervise, train (develop) and mentor team members.
Beginner knowledge of MS Word, Excel, and Outlook.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write reports and correspondence.
Ability to speak effectively before groups.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be available to work evenings and weekends.
Must have reliable means of transportation.
Must close the store at least 2 times per week.

Nice To Haves

College education or equivalent of five (5) years retail management preferred.
Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Responsibilities

Ensures 100% world-class customer service.
Hires, trains, develops, supervises, and evaluates team members.
Operates the store within budgeted expense to revenue ratios and by donors per square foot.
Ensures good stewardship of all donations through proper handling and processing.
Schedules and maintains labor and payroll in accordance with policies.
Responsible for the image, maintenance, loss prevention, safety, and security of the store.
Responsible for ordering and maintaining supplies and all other property in a secured manner.
Handles cash handling and end-of-day reports.
Conducts monthly safety site inspections (Audits).
Manages Stock on Hand (SOH).
Performs donation verification.
Completes Paycom reporting.
Generates Incident/Accident reports.
Manages petty cash and expense reports.
Processes purchase and supply orders.
Compiles monthly store leadership reports.
Manages floor allocation by pieces per square foot.
Prepares monthly team meeting minutes.
Creates weekly scheduling with two weeks scheduled for all Keyholders and sales floor staff.
Ensures all reports are completed accurately and timely.
Submits work order requests for Facility Maintenance and Information Technology (IT) support.
Aids Team Leader and Production Manager with production goals.
Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards.
Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping.
Performs assigned duties and management responsibilities within the framework of Guiding Principles.
Attends in-service and related training as assigned.
May be asked to participate in activities outside of Goodwill.
Performs other duties as assigned by the TL.