Assistant Tax Collector
About The Position
Our mission is to serve Mecklenburg County residents by helping them improve their lives and community. The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. The Office of the Tax Collector is committed to providing a positive taxpayer experience by educating, assisting, and serving more than 1 million county and municipal residents. Our tax collections employees are trained in the latest collections policies and procedures to ensure consistency and compliance in collections. We are a team dedicated to serving the community with integrity and respect. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County and help us provide a community of pride and choice for people to live, learn, work, and recreate.
Requirements
- Minimum of four years of collection, accounting, payment processing, or equivalent experience.
- Minimum of two years in customer service.
- High School Diploma or equivalent
- Combination of relevant education and relevant experience accepted: Yes
- Requires a valid North Carolina or South Carolina Driver's License
- Requires County Driving Privileges
- Must obtain Assistant Tax Collector Certification within three years of hire.
- Proficient in various applicable computer programs including Microsoft Office Suite.
Nice To Haves
- Associate degree in a related field
- Excellent communication and customer service skills - written and verbal
- Payment processing including reconciliation skills
- Troubleshooting and problem-solving ability
Responsibilities
- Research taxpayer accounts and bills for tax history pertaining to business property, personal property, business taxes and real estate
- Regularly updated case notes to document phone calls and office visits
- Provide timely, efficient, and accurate customer service
- Receive and receipt payments collected in the in-person at the services counter, from the field, through the mail, and other various ways adhering to the County and departmental money handling policies and procedures
- Serve as the first point of contact to the public, representing the Office of the Tax Collector to facilitate the collection of payments and communication of information to the public
- Monitor and analyze a variety of financial records and data sources
- Prepare related special reports and studies, including cost studies, reports and related documentation
- Coordinate and analyze financial and statistical data
- Prepare, review, and submit a variety of reports, reconciliations, work papers, communications, schedules, tables, and/or statements to and from internal departments, financial institutions, and external agencies
- Maintain records in areas of responsibility in accordance with State law
- Participate in special projects related to financial activities
- Act as a liaison between the Office of the Tax Collector and other county, city, and town departments to complete processes that require contact with other departments within the county
- Execute job functions by achieving acceptable results as required by position and departmental performance measures
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
