Assistant Supervisor, Rides

SeaWorld•Philadelphia, PA

1d•Onsite

About The Position

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today! As an Assistant Supervisor for Rides, you’ll play a lead role in ensuring positive, memorable guest experiences. You’ll strive to exceed guest expectations while resolving any and all guest situations. This involves training, coaching and mentoring Ambassadors to deliver consistently outstanding performances.

Requirements

A passion for customer service
Excellent multi-tasking and time management skills
Outstanding communication and problem-solving abilities
Active listener with the ability to anticipate guests’ needs
Ability to work in a team to promote and ensure a safe and secure environment
Ability to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work
Flexibility to perform varied duties
Must be able to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work
Three (3) months of Park Operations or related leadership experience
Ability to obtain CPR certification
Must be able to act responsibly with a high attention to safety
Must be able to lift, push, pull and/or carry up to 50 lbs
Position engages in extensive walking and standing throughout entire work shift
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Perform cleaning duties; including use of cleaning chemicals
Must be willing to comply with all SEA grooming guidelines and employment standards
Must be able to work indoors and outdoors, in varying weather, to include extreme heat
Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement.
Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
Ability to successfully complete all legal, company and department training requirements within established timelines

Responsibilities

Provide Ambassadors with proper training and tools
Monitor and track team member attendance and performance, administer daily team member break schedules
Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day
Handle Guest Service matters in a timely manner according to departmental procedures
Correct issues and provide positive reinforcement to Ambassadors
Conduct equipment and safety checks
Assist with monitoring the area opening and closing procedures and ensure all team members complete tasks within a timely manner
Enforce department/park policies and procedures
Complete daily and weekly reports
Follow Park protocol in emergency situations
Establish and maintain a positive professional atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service
Perform other duties as assigned